Patient expectations

Consumerism continues to drive patient expectations.

Last year hit the healthcare world with powerful challenges: inflation put pressure on healthcare costs, staffing shortages accelerated, and patients began to return with pent-up demand from deferred care.

In tandem with strain on operational margin, providers are also under pressure to meet consumer expectations for optimal experiences when they engage in care. Patients are increasingly looking to their doctors to interact with them digitally in the same fashion as leading retailers and online service organizations. Providers will need to adapt to these evolving expectations to continue delivering quality patient experiences.

Learn the five trends reshaping healthcare in 2023.