Relatient has delivered patient-centered engagement solutions to Greenway customers since 2014. Schedule a demo to learn how these solutions interface with Greenway’s scheduling software to support your workflow and processes.
Reduce no-shows with unlimited voice, email, and text and deliver medical appointment reminders, missed appointment rescheduling, recalls, and more.
Save time updating patient groups on-demand with text, email, and/or voice.
End phone tag with intuitive one-to-one patient messaging. Send and receive texts with patients instantly using 2-way Messenger Chat, or add-on Secure Messaging to safely share PHI in a HIPAA-Compliant, 2-way Chat.
PM/EHR integrated self-scheduling tool for 24/7 patient access. Automate the waitlist. No portal, username, or password needed.
A mobile-first registration and check-in solution for patient intake. Paper is out, mobile is in.
Survey patients post visit and generate public reviews to improve your medical practice’s online reputation.
Add text message balance reminders to your current billing strategy to save on statement costs and reduce time in AR.
MDpay® Online Payments
Collect more patient balances faster in the office, on the web, or via patients’ mobile devices with auto drafts, posted payments to appointments, and patient cards on file.
Promote patient adherence, target gaps-in-care, reduce readmission, and improve revenue with automated campaigns.
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Automate Text, Email and Phone Call Outreach
Relatient’s Patient Engagement solutions and best practices lower no-show rates, increase patient satisfaction, and improve productivity. Relatient does it better than the rest for several reasons:
Interfaces with Greenway
Relatient’s outreach services connect with the practice management system and support messaging for appointments and followup, seamlessly.
Have more than one location? Relatient allows you to see reports, upload, and manage from one instance and one login. This is a must have.
Automated messages connect with patients as they face the care journey. We’ve determined the balance of automation and human to satisfy patients more and adhere to your workflows.
We pick up the phone. We think it’s fundamental, but not every vendor does. Our platform is better, but this might be the real reason customers stay.
“Our office enjoys Relatient when we get caught in the typical phone tag that tends to happen in healthcare. We’ve found patients respond quicker to our text messages rather than our voicemails – making it more convenient for patients and quicker on the staff!”
“The more our staff heard about the opportunity to use Relatient, the more I had them knocking on my door to get a log-in. They find it convenient when they are unable to reach patients. And believe it or not, patients DO respond to texting.”
of US Adults, regardless of age, use a mobile device and typically respond to a text in 2-3 minutes
Text Patients with Ease
Two-way communication between patients and staff has never been so convenient or easy. Patients can simply reply to any automated reminder and staff will get notified in the patient chat window or via email (after 10 min). Too busy? Anyone on staff with access can view and reply to messages.
No Phone Tag!
No one likes playing phone tag, being put on hold, or being instantly available to whoever calls whenever they do, patients or staff. Relatient helps everyone avoid it by making 2-way texting with the office easily accessible to patients and staff. Patients can send a text message anytime, day or night, and be confident someone will see it when they have the chance. Office staff can quickly reply without dedicating their full attention or waiting for a patient to pick up the phone.
Unify Your Patient Communication
Messenger works across the Relatient platform tying together Appointment Reminders, Demand Messaging, Surveys, Patient Self-Scheduling, eRegistration and Health Campaigns with 2-way texting messages. The tool easily manages these communications along the patient journey enabling conversations the way patients want. Patients respond more quickly and at higher rates, in the 30-40% range, saving everyone time and reducing inconvenience.