Maximize your Epic investment with Relatient Patient Messaging

Relatient’s award-winning patient messaging platform is driving MyChart adoption, optimizing provider schedules, creating efficient workflows, and more.

Find out how you can plug Relatient into your system to get the most from your Epic investment.

Resources for Epic Users

Watch the Interview: Collin Henry, The Warren Clinic

Watch the Webinar: Optimizing Epic MyChart with Patient Messaging

Download the Case Studies

See How Relatient & Epic Work Together

See How Relatient Integrates With Epic

Additional Resources

Messaging

Optimize provider utilization and increase margins with automated workflows to cut down on no-shows, fill vacancies, and erase manual tasks with Relatient Appointment Reminders, Broadcast Messaging, 2-way SMS Chat, Secure Messaging, Surveys, and Health Campaigns

Registration

Reduce 90% of registration paperwork and data entry with MyChart compatible digital forms patients can complete on their own devices ahead of time or on an office tablet with Relatient eRegistration & Check-In.

Scheduling

Empower patients to schedule their own appointments anywhere, anytime on their preferred device and automate the patient waitlist with Relatient Patient Self-Scheduling & Waitlist. Quickly fill cancelled appointments and keep schedules full while improving patient satisfaction and health.

Billing

With Relatient MDpay® over 40% of patient balances are paid and auto posted back into Epic before the first statement goes to print. MDpay uses secure, fast, and easy text messaging to send patients their balances, allowing them to pay in less than a minute.

It’s not just a phone, it’s
the digital front door to healthcare

Americans spend an average of 5 hours a day on their mobile phones, that’s why Relatient is putting their care in the palm of their hands. We’ve leveraged technology to empower patients with the flexibility and convenience they expect, while delivering health systems unprecedented efficiency, access, and revenue.

Take a look at some outcomes Epic users have seen:

66% decrease in no-shows

5:1 ROI

100 new appointments on the schedule, weekly

21,000 COVID-19 vaccinations distributed in 6 weeks

The Relatient & Epic Integration

How:

HL7 or SFTP Build from Cadence

What:

The bidirectional communication between Epic and Relatient allows for patient statuses to be written back into Epic. If a patient confirms, cancels, or requests to reschedule, Relatient sends the status into the DAR (Department Appointments Report)—Epic users can see this in the status column of the scheduling desktop. In other words, physicians and staff can see at-a-glance which appointments were confirmed and which were not—without requiring manual data entry between the two systems

It doesn’t matter if you remind a patient of an appointment 100 times if the patient cancels and the office doesn’t have the ability to manage appointments and backfill from the DAR (Epic’s Department Appointments Report), it doesn’t matter.

Steve Davis

Executive Director, The Warren Clinic, Saint Francis Health System