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# Relatient: Relatient is a leading healthcare technology company that simplifies patient access through our Dash® platform. By integrating with EHR systems, Dash® automates scheduling, communication, and registration. Relatient helps medical practices reduce administrative burdens, minimize no-shows, and enhance the patient experience through mobile-first, digital-front-door solutions for over 50 million patients annually.

## Sitemaps
[XML Sitemap](https://www.relatient.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Resources
- [Point Solutions vs. Patient Access Platforms: What Actually Makes Call Volume Manageable](https://www.relatient.com/resources/blog/point-solutions-vs-patient-access-platforms/): Most healthcare organizations invest in patient access tools, one problem at a time. The result is a stack of solutions that each perform within their lane but leave the harder calls unresolved.
- [Inside Access: Technology Adoption in Healthcare with Jeff Gartland](https://www.relatient.com/resources/videos/inside-access-technology-adoption-in-healthcare/)
- [Inside Access: Uneven Ortho Demand with Bryant Hoyal](https://www.relatient.com/resources/videos/inside-access-uneven-ortho-demand/)
- [How Healthcare Organizations Measure the ROI of Intelligent Scheduling and Voice AI](https://www.relatient.com/resources/blog/measuring-roi-intelligent-scheduling-voice-ai-healthcare/): Healthcare organizations are increasingly realizing that the ROI of AI-powered scheduling extends far beyond the call center alone. While many early automation initiatives focused on improving call center performance, organizations are now evaluating how intelligent scheduling and Voice AI impact broader patient access operations, staffing efficiency, and scheduling performance. According to a 2025 patient access survey conducted by Becker’s Healthcare, 47% of healthcare leaders still rank call center infrastructure modernization among their top investment priorities, with 36% reporting adoption of voice or agentic AI within patient access operations.
- [Inside Access: Scheduling Intelligence with David Dyke](https://www.relatient.com/resources/videos/inside-access-scheduling-intelligence/)
- [What Is the Best Patient Self-Scheduling Software? A Guide for Healthcare Leaders](https://www.relatient.com/resources/blog/best-patient-self-scheduling-tools-guide/): Originally Published:
- [Relatient aims to expand patient engagement](https://www.relatient.com/resources/third-party/relatient-aims-to-expand-patient-engagement/)
- [What Replaces Manual Patient Scheduling? A Category Guide for Healthcare Leaders](https://www.relatient.com/resources/blog/what-replaces-manual-scheduling-healthcare-category-guide/): As patient scheduling becomes more complex, it also expands far beyond the initial booking. It spans rescheduling, cancellations, follow-ups, and more, all happening across the phone, web, and internal systems. These activities happen continuously, not just a single point in time.
- [athenahealth Names Relatient as Preferred Solution Partner for Intelligent Scheduling](https://www.relatient.com/resources/third-party/athenahealth-names-relatient-as-preferred-solution-partner-for-intelligent-scheduling-om/)
- [How Voicemail Deflection Works in Healthcare (and When It Actually Happens) ](https://www.relatient.com/resources/blog/how-voicemail-deflection-works-healthcare/): Voicemail is a standard part of how healthcare organizations and their call centers manage high inbound call volume. At the same time, not every call results in a completed interaction. Healthcare call centers see average call abandonment rates between 5% and 8%, meaning a portion of patients never connect with staff at all.
- [athenahealth Names Relatient as Preferred Solution Partner for Intelligent Scheduling](https://www.relatient.com/resources/third-party/athena-names-relatient-as-preferred-solution-partner-for-intelligent-scheduling-hitanswers/)
- [How to Estimate the ROI of Agentic AI in Healthcare Call Centers](https://www.relatient.com/resources/blog/roi-agentic-ai-healthcare-call-centers/): Healthcare organizations are increasingly investing in AI to improve efficiency and reduce operational strain. According to a 2024 MGMA Stat poll, 43% of medical groups have adopted or expanded their use of AI tools, nearly doubling the rate from 2023. The rise in adoption reflects a clear expectation for technology to deliver measurable value, not just innovation.
- [athenahealth Names Relatient as Preferred Solution Partner for Intelligent Scheduling](https://www.relatient.com/resources/press-release/athenahealth-relatient-preferred-solution-partner-intelligent-scheduling/): ATLANTA, April 7, 2026 – (BUSINESSWIRE) - Relatient, the leading patient scheduling platform, today announced it has been named a Preferred Solution Partner by athenahealth, a leading provider of network-enabled software and services for healthcare practices and systems nationwide. The designation recognizes Relatient’s ability to deliver high-quality patient access solutions that integrate with AI-native athenaOne® workflows and drive measurable client success across the athenahealth network.
- [Inside Access: HealthTech with David Edwards](https://www.relatient.com/resources/videos/inside-access-healthtech-with-david-edwards/)
- [Inside Access: The Healthcare Advantage with Jeff Gartland](https://www.relatient.com/resources/videos/inside-access-the-healthcare-advantage-with-jeff-gartland/)
- [What Defines a Modern Patient Access Center in Healthcare?](https://www.relatient.com/resources/blog/what-defines-modern-patient-access-center/): A modern patient access center is defined by:
- [How Voice AI Is Transforming Patient Access](https://www.relatient.com/resources/third-party/how-voice-ai-is-transforming-patient-access-medcitynews/)
- [385+ revenue cycle management companies to know 2026](https://www.relatient.com/resources/third-party/385-revenue-cycle-management-companies-to-know-2026-beckers/)
- [Dr. Jayne Goes to Las Vegas with Jonathan Shivers](https://www.relatient.com/resources/third-party/dr-jayne-goes-to-las-vegas-with-jonathan-shivers/)
- [Why Connectivity, Not AI, Will Be the Real Digital Health Differentiator](https://www.relatient.com/resources/third-party/why-connectivity-not-ai-will-be-the-real-digital-health-differentiator/)
- [How AI-Powered Voice and Situational Intelligence Improve Patient Access](https://www.relatient.com/resources/third-party/how-ai-powered-voice-improves-patient-access/)
- [AI’s role in 2026: Expert predictions](https://www.relatient.com/resources/third-party/ais-role-in-2026-expert-predictions/)
- [AI-Enabled Access Platforms vs Standalone Voice Tools: Giving Patients More Ways to Schedule Care](https://www.relatient.com/resources/blog/voice-ai-digital-scheduling-vs-voice-tools/): Voice AI has quickly become an important part of how healthcare organizations manage patient access. For many patients, the phone is still the preferred way to schedule care, especially for complex needs, follow-up questions, or situations where reassurance matters. In some organizations, voice AI is now reliably answering more than 60% of inbound patient calls.
- [Relatient Security Q&A: Certifications, Compliance, and Protecting Healthcare Data](https://www.relatient.com/resources/blog/relatient-security-compliance-healthcare/): According to the U.S. Department of Health and Human Services, more than 112 million individuals had their healthcare data compromised in 2023, more than double the 48.6 million affected in 2022. Healthcare providers remain the most impacted group among HIPAA-covered entities, underscoring the importance of strong security and compliance practices in healthcare technology.
- [Simplifying Healthcare: How Intelligent Access is Changing](https://www.relatient.com/resources/third-party/podcast/simplifying-healthcare-how-intelligent-access-is-changing-poddtoppen/)
- [Simplifying Healthcare: How Intelligent Access is Changing](https://www.relatient.com/resources/third-party/podcast/simplifying-healthcare-how-intelligent-access-is-changing-ln/)
- [Simplifying Healthcare: How Intelligent Access is Changing](https://www.relatient.com/resources/third-party/podcast/simplifying-healthcare-how-intelligent-access-is-changing-or/)
- [Simplifying Healthcare: How Intelligent Access is Changing](https://www.relatient.com/resources/third-party/podcast/simplifying-healthcare-how-intelligent-access-is-changing-spotify/)
- [Simplifying Healthcare: How Intelligent Access is Changing](https://www.relatient.com/resources/third-party/podcast/simplifying-healthcare-how-intelligent-access-is-changing-applepodcast/)
- [Healthcare Interoperability – 2026 Health IT Predictions](https://www.relatient.com/resources/third-party/healthcare-interoperability-2026-health-it-predictions/)
- [Patient Safety Predictions for 2026 – Part 1](https://www.relatient.com/resources/third-party/part-1-patient-safety-predictions-for-2026/): From AI adoption to workforce safety, see what healthcare leaders expect in 2026.
- [Realizing ROI for Patient Experience Investments in 2026? Is 2026 the year healthcare ditches analog?](https://www.relatient.com/resources/third-party/hita-realizing-roi-for-patient-experience-in-2026/)
- [Industry Insiders’ Bold Predictions About AI’s Impact in 2026](https://www.relatient.com/resources/third-party/hi-bold-predictions-about-ai-impact-in-2026/)
- [How Western New York Dermatology Reduced Phone Dependency and Filled More Appointments](https://www.relatient.com/resources/blog/dermatology-scheduling-waitlist-management/): Updated:
- [Building Connected Care: Complete Health’s Centralized Approach to Primary Care Scheduling ](https://www.relatient.com/resources/blog/primary-care-scheduling-complete-health/): At Complete Health, growth has never been a challenge. The organization operates across Alabama, Florida, Virginia, and Colorado, with more than 175 primary care providers who share one goal: ensuring exceptional patient-centered care. As the organization expanded through acquisitions, it began exploring ways to streamline scheduling across its growing network and create a unified experience for both patients and staff.
- [Why closed systems are killing progress in healthcare](https://www.relatient.com/resources/third-party/che-why-closed-systems-are-killing-progress-in-healthcare/)
- [Amid Competing Performance Improvement Dollars, Call Center Advancements Take Center Stage](https://www.relatient.com/resources/third-party/ihe-call-center-advancements-take-center-stage/)
- [Orthopedics Cracked the Code on Wait Times: Here’s How They Did It](https://www.relatient.com/resources/third-party/mcn-orthopedics-cracked-the-code-on-wait-times/)
- [The Patient Access Decisioning Guide](https://www.relatient.com/resources/ebook/the-patient-access-decisioning-guide/): Learn how to make smarter, low-risk decisions about patient access automation that align with your operational needs.
- [From Calls to Clicks: Designing Pathways That Simplify Patient Access ](https://www.relatient.com/resources/blog/from-calls-to-clicks-digital-patient-experience/): Across healthcare, digital options are knocking at the front door, yet organizations refuse to answer, which keeps patients stuck lining up at the phones. Despite the many apps, portals, and online tools available, many still reach for a call when it is time to schedule or make changes to an appointment. Some may start online but encounter login hurdles, disconnected systems, or unclear next steps, so they call instead.
- [How TSAOG Orthopaedics & Spine Automated 75% of Scheduling Calls with Voice AI](https://www.relatient.com/resources/blog/orthopedic-scheduling-automation-tsaog/): Updated:
- [How 3 Specialty Provider Groups are Reimagining Call Center Operations with AI](https://www.relatient.com/resources/third-party/beckers-how-3-specialty-provider-groups-are-reimagining-call-center-ops-with-ai/)
- [From Healthcare Call Centers to Smart Access Hub: Survey Insights on Access and AI ](https://www.relatient.com/resources/blog/healthcare-call-centers-survey/): Healthcare call centers remain in the front line of patient access. Every day, they handle thousands of patient calls for scheduling, cancellations, rescheduling, and routine requests that directly shape the patient experience. As call volumes rise and staff capacity is stretched thin, many organizations are rethinking what their call center should be.
- [Beckers Research Study](https://www.relatient.com/resources/pillar-pages/beckers-research-study/): In partnership with Becker's Healthcare, Relatient's survey reveals how healthcare leaders are using digital innovation to turn patient access into a growth advantage.
- [The Self-Scheduling Playbook: Streamlined Access for Patients and Providers](https://www.relatient.com/resources/ebook/self-scheduling-playbook-for-patients-and-providers/): In this playbook you’ll find guidance on building workflows that work for healthcare providers and encourage adoption among patients.
- [The Top 25 Healthcare Software Executives of 2025](https://www.relatient.com/resources/third-party/the-top-25-healthcare-software-executives-of-2025/)
- [Advancing the Patient Experience and Call Center Performance](https://www.relatient.com/resources/case-studies/advancing-the-patient-experience-and-call-center-performance/): Raleigh Orthopaedic achieved remarkable results leveraging centralized scheduling, Dash agentic voice AI and 24/7 self-scheduling tools.
- [Relatient Voice AI Deflects More Than 60% of Routine Appointment Scheduling Calls](https://www.relatient.com/resources/press-release/relatient-voice-ai-deflects-more-than-60-of-routine-appointment-scheduling-calls/): Within weeks of launch, Dash drives measurable impact with shorter hold times and automated call center tasks powered by Agentic AI.
- [Why Patient Intake Is the Hidden Starting Point of Your Revenue Cycle](https://www.relatient.com/resources/blog/patient-intake-revenue-cycle/): Revenue cycle management doesn’t start with a claim, it starts the moment a patient begins the intake process. Yet patient intake is often treated as an administrative task instead of what it really is: the first and most critical opportunity to capture clear data, verify insurance, and set financial expectations. When done manually or inconsistently, intake leads to preventable denials, delayed reimbursements, and frustrated patients and staff alike.
- [Choosing the Right Voice AI for Healthcare: A Feature-by-Feature Guide](https://www.relatient.com/resources/blog/guide-to-choosing-healthcare-voice-ai/): When evaluating voice AI for healthcare, organizations should prioritize nine core features: a rules-based scheduling engine, EHR and practice management integration, HIPAA compliance, patient verification, a proprietary LLM, auto-scaling infrastructure, multi-language support, customizable voice options, and audit and analytics capabilities.
- [No More Gaps: How Patient Recalls Keep Your Schedule on Track ](https://www.relatient.com/resources/blog/patient-recalls-automated-scheduling/): Patient recalls offer a practical and efficient way to keep your organization’s schedules full, and patients engaged. Instead of worrying about no-shows or last-minute cancellations, you can focus on delivering excellent care and maintaining seamless operations. 
- [Proactive Outreach for Patient Retention and Revenue Recovery ](https://www.relatient.com/resources/infographics/proactive-outreach-for-patient-retention-and-revenue-recovery/): Learn how proactive, automated multi-channel outreach reduces no-shows, recaptures appointments, and optimizes financial performance.
- [Dash Voice AI: Healthcare Automation](https://www.relatient.com/resources/videos/dash-voice-ai-healthcare-automation/)
- [Dash<sup>®</sup> Schedule by Relatient](https://www.relatient.com/resources/videos/dashsup-sup-schedule-by-relatient/)
- [Evaluating Voice AI for Healthcare: What Sets the Best Solutions Apart](https://www.relatient.com/resources/blog/voice-ai-for-healthcare-evaluation/): Voice AI is showing up on a lot of roadmaps, and for good reason. As call volumes climb and teams are asked to do more with less, automating routine patient calls isn’t a nice-to-have, it’s a strategic priority.
- [Voice AI Agents vs. Traditional IVR Systems in Healthcare ](https://www.relatient.com/resources/blog/voice-ai-vs-traditional-ivr-healthcare/): Voice AI agents offer a different approach. These AI-powered virtual agents use natural language understanding and intelligent scheduling logic to automate routine calls with speed and accuracy. For healthcare leaders focused on optimizing contact center performance, Voice AI presents a scalable solution that reduces manual burden while maintaining control and consistency across scheduling operations. 
- [An Executive Guide to Voice AI in Healthcare](https://www.relatient.com/resources/blog/executive-guide-voice-ai-healthcare/): The phone remains one of the most critical and resource-intensive channels for patient access in healthcare. Every day, administrative staff field hundreds of calls from patients looking to book, cancel, or reschedule appointments.
- [4 Questions to Ask Before Shifting to an API-Driven Scheduling Solution](https://www.relatient.com/resources/blog/4-questions-to-ask-before-shifting-to-an-api-driven-scheduling-solution/): Here are a few examples of how API-driven scheduling is creating new value:
- [Relatient Launches Dash Voice AI Agent to Automate Patient Appointment Management in Call Centers](https://www.relatient.com/resources/press-release/relatient-launches-dash-voice-ai-agent-to-automate-patient-appointment-management-in-call-centers/): ATLANTA--(BUSINESS WIRE)--Relatient, the leading patient scheduling platform, today announced the launch of Dash Voice AI, an advanced conversational AI feature of its Dash Schedule solution. The Dash Voice AI agent revolutionizes patient appointment management by automating the handling of high-volume appointment-related phone calls, including confirmations, rescheduling and cancellations, while leveraging the Dash platform’s existing rules-based intelligence. This ensures every interaction follows provider-specific preferences in real-time.
- [How Intelligent Scheduling Solutions and Healthcare APIs are Powering Modern Patient Access](https://www.relatient.com/resources/blog/healthcare-apis-patient-access/): Streamline patient access with Relatient's healthcare APIs—secure, seamless, and scalable solutions.
- [Consumer-First Care: The API-Driven Shift to Modern Patient Access](https://www.relatient.com/resources/ebook/consumer-first-care-the-api-driven-shift-to-modern-patient-access/): Patients expect the same seamless, on-demand experiences from healthcare that they get in other parts of life – and scheduling is no exception.
- [Relatient Launches Dash Direct Innovation Platform, Introducing Comprehensive Scheduling APIs to Improve Patient Access](https://www.relatient.com/resources/press-release/relatient-launches-dash-direct-innovation-platform-introducing-comprehensive-scheduling-apis-to-improve-patient-access/): Relatient, the leading patient scheduling platform, has launched Dash Direct, an intelligent, open scheduling API platform.
- [30% Of Self-Scheduled Patients Seen Within 3 Days Through Dash<sup class="registered">®</sup>](https://www.relatient.com/resources/case-studies/30-percent-of-self-scheduled-patients-seen-within-3-days-with-dash_cs/): See how Complete Health streamlined operations & enhanced patient care with Dash intelligent patient self-scheduling software.
- [New Data Indicates Industry-wide Surge in Patient Self-Scheduling Adoption](https://www.relatient.com/resources/press-release/new-data-indicates-industry-wide-surge-in-patient-self-scheduling-adoption/): The rapid rise in adoption of self-scheduling tools highlights a critical shift in healthcare—these solutions have moved from being optional to a necessity.
- [Why Convenience is King: The Rising Demand for Patient Self-Service Tools](https://www.relatient.com/resources/blog/online-patient-scheduling-benefits/): Updated:
- [Streamlining Patient Scheduling During Your Healthcare System Migration ](https://www.relatient.com/resources/blog/healthcare-system-transition-patient-scheduling/): Healthcare system migrations are a necessary step for growth, but they’re rarely easy. Juggling data migration, workflow changes, and onboarding can feel overwhelming, often pushing other critical decisions, like your patient scheduling solution upgrade, to the back burner. It seems like “too much at once,” right? This is a common challenge, and it’s important to recognize the potential impact of delaying key improvements like patient scheduling optimization. But streamlining your patient scheduling in tandem with your migration could actually be the key to simplifying the entire process and setting your healthcare organization up for greater efficiency and patient satisfaction.
- [Modernizing Healthcare Operations: 5 Drivers for Growth in 2025 and Beyond](https://www.relatient.com/resources/white-papers/modernizing-healthcare-operations-5-drivers-for-growth-in-2025-and-beyond/): Healthcare today feels more complex than ever. Read about how to leverage patient expectations, staff shortages, and financial pressures.
- [The Third Next Available Appointment: Why It Matters and How to Improve It](https://www.relatient.com/resources/blog/third-next-available-appointment/): The Third Next Available Appointment (TNAA) is more than just a scheduling metric. It’s a critical measurement of how quickly patients can access care. For many organizations, long TNAA times lead to frustrated patients, missed opportunities, and unnecessary strain on staff. The industry average TNAA currently sits at 38 days – far too long for patients seeking timely care.
- [Patient No-Shows: Using Access Data to Minimize Missed Appointments](https://www.relatient.com/resources/blog/patient-no-shows-using-data-to-minimize-missed-appointments/): Missed appointments create serious challenges for your healthcare organization. Every no-show means empty time slots, lost revenue, and wasted resources that could have been allocated elsewhere. Across the healthcare industry, patient no-shows cost an estimated $150 billion each year, affecting organizations of all sizes and specialties.
- [Measuring Patient Engagement: Metrics That Improve Care and Satisfaction](https://www.relatient.com/resources/blog/measuring-patient-engagement-metrics/): Improving patient engagement is one of the most impactful ways healthcare organizations can deliver better experiences and outcomes for their patients. Yet, without the right insights, it’s hard to know where to start or what’s working.
- [From Data to Dollars: Managing Financial Impacts in Healthcare](https://www.relatient.com/resources/blog/data-driven-financial-healthcare-metrics/): Updated:
- [How Centralized Scheduling Powers Scalable Growth for Primary Care Groups](https://www.relatient.com/resources/blog/patient-scheduling-primary-care-growth/): Dash® by Relatient is an intelligent scheduling and engagement software solution designed to enhance healthcare access and improve patient care. Recognized as a Best in KLAS solution, we help streamline patient scheduling, manage complex provider preferences, and improve communication. Our features, including patient self-scheduling, automated waitlist management, and personalized engagement, help healthcare professionals run their practices efficiently and ensure timely patient care.
- [The Rise of Self-Scheduling: Meeting Modern Consumerism in Healthcare](https://www.relatient.com/resources/blog/patient-self-scheduling-and-consumerism/): Patients today expect more control and convenience in how they access healthcare. They want freedom to book appointments on their own terms, bypassing long hold times and limited office hours. Patient self-scheduling offers a solution, empowering patients to take charge of their appointment management while helping healthcare organizations improve access and streamline operations.
- [How Data-Driven Patient Scheduling Improves Contact Center Efficiency](https://www.relatient.com/resources/blog/data-driven-patient-scheduling-contact-center-efficiency/): Updated:
- [5 Health Campaigns to Improve Patient Engagement and Drive Preventive Care](https://www.relatient.com/resources/blog/health-campaign-ideas/): Improve patient engagement & drive preventive care with these 5 healthcare campaign ideas.
- [7 Ways Healthcare Organizations Can Deliver More with Intelligent Scheduling](https://www.relatient.com/resources/blog/7-ways-healthcare-organizations-can-deliver-more-with-intelligent-scheduling/): Healthcare organizations face significant challenges in balancing operational efficiency with patient demands. Difficulties like high patient call volume, provider burnout, and rising costs make it more important than ever to streamline access and scheduling processes. Intelligent scheduling has emerged as a powerful solution, helping providers optimize resources and deliver better patient experiences.
- [Measuring What Matters: Patient Access Metrics for Physician and Scheduling Efficiency](https://www.relatient.com/resources/blog/measuring-physician-scheduling-metrics/): Updated:
- [Mastering Patient Access Data Management: From Complexity to Clarity](https://www.relatient.com/resources/blog/patient-access-data-management-insights/): Updated:
- [Real-Time Patient Scheduling: Enhancing Access and Satisfaction](https://www.relatient.com/resources/blog/real-time-patient-scheduling-improves-access/): By embracing real-time patient scheduling, you can reduce call center call volume, improve patient experience, and acquire and retain more patients. Meeting these demands not only improves access but also helps keep your organization competitive.
- [The Hidden Costs of Manual Patient Scheduling in Orthopedic Practices](https://www.relatient.com/resources/blog/hidden-costs-of-manual-patient-scheduling/): Automate scheduling. Streamline workflows, reduce errors, empower staff.
- [Empowering Healthcare Leaders: A Data-Driven Guide to Patient Access Success](https://www.relatient.com/resources/ebook/empowering-healthcare-leaders-a-data-driven-guide-to-patient-access-success/): Struggling with patient scheduling and engagement? Dive into this eBook for data-driven strategies to optimize patient access and improve outcomes.
- [Relatient’s Private Equity-Affiliated Clients See 11% Growth in Their First Year](https://www.relatient.com/resources/press-release/relatients-private-equity-affiliated-clients-see-11-growth-in-their-first-year/): ATLANTA, GEORGIA, (BUSINESSWIRE) Oct. 30, 2024 – A data analysis from Relatient, the leading patient scheduling platform, finds private equity-affiliated healthcare organizations that use Relatient’s intelligent patient access solutions achieve an 11% increase in appointment availability, on average, within the first year of implementation. Relatient’s solutions support these organizations’ operational growth, providing tools like rules-based patient scheduling to help increase new patient acquisition and reduce scheduling errors.
- [Relatient Appoints Four New Members to Customer Advisory Board, Expands by Two Seats](https://www.relatient.com/resources/press-release/relatient-appoints-four-new-members-to-customer-advisory-board-expands-by-two-seats/): ATLANTA, GEORGIA, September 17, 2024 – Relatient, the leading patient scheduling platform, is expanding its Customer Advisory Board (CAB) following the group’s successful, inaugural year. In response to increased interest in intelligent scheduling and patient access solutions across healthcare specialties, the organization is adding two seats and four new CAB members.
- [4 Reasons Patients Cancel Appointments Last Minute](https://www.relatient.com/resources/blog/4-reasons-patients-cancel-appointments-at-the-last-minute-2/): Appointment cancellations are more than just occasional inconveniences, they significantly disrupt your practice’s efficiency and revenue. Last-minute patient appointment cancellations and no-shows can create chaos, leading to financial losses and compromised patient care. Did you know that missed doctor appointments cost the U.S. healthcare system $150 billion (about $460 per person in the US) per year? Effective patient scheduling Is crucial to minimizing these disruptions.
- [4 Essential Patient Communication Resources You Cannot Miss](https://www.relatient.com/resources/blog/4-essential-patient-communication-resources-you-cannot-miss/): Healthcare providers today face growing challenges in delivering timely and well-coordinated care. One key factor in overcoming these challenges is strong patient communication, which ensures that patients stay informed and actively involved in their care. When communication is not clear, care gaps widen, leading to missed appointments, delayed treatments, and worse health outcomes.
- [How to Improve Patient Payments for Better Revenue Flow ](https://www.relatient.com/resources/blog/how-to-improve-patient-payments-for-better-revenue-flow/): Patient payments are crucial to the financial health of your specialty practice but managing them effectively isn’t always easy. Confusing billing processes, delayed payments, and administrative stress can leave both your patients and team feeling frustrated. In one 2024 survey, 28% of patients delayed paying a bill because they were left confused by the billing process. As a healthcare administrator or operational leader, you’re constantly looking for ways to balance patient needs with your practice’s financial goals.
- [How Self-Scheduling Delivers Value by Balancing Control and Access](https://www.relatient.com/resources/blog/how-self-scheduling-delivers-value-by-balancing-control-and-access/): Data shows patients overwhelmingly want self-scheduling options when booking healthcare appointments. It’s convenient and is more in line with today’s consumer experience expectations. Self-scheduling is not only about improving patient satisfaction, however, practices also benefit. Staff turnover, staff and provider burnout, and obstacles to timely care delivery plague practices today, and advanced, automated self-scheduling tools can alleviate many of the operational pain points contributing to these challenges.
- [Relatient Enhances Award-winning Self-scheduling Tool in New Release](https://www.relatient.com/resources/press-release/relatient-enhances-award-winning-self-scheduling-tool-in-new-release/): Relatient, a leader in healthcare scheduling & communication software, is excited to announce the launch of its improved self-scheduling tool. Designed with both patients and providers in mind, this innovative solution addresses the growing need for convenient and efficient healthcare access. By allowing patients to book appointments online and seamlessly integrating with provider schedules, Relatient is setting a new standard for patient experience.
- [Consumer-Centric Patient Access: Insights from Top Providers](https://www.relatient.com/resources/blog/consumer-centric-patient-access-insights-from-top-providers/): The future of healthcare is shifting towards consumerism, with patients expecting convenience and personalized experiences. McKinsey reports that today, 71% of consumers expect personalized interactions when it comes to managing their health. For healthcare providers, prioritizing consumer-centric patient access has also become essential to attracting and retaining patients.
- [Digital Empowerment Boosts Patient Satisfaction, Improves Contact Center Performance](https://www.relatient.com/resources/blog/digital-empowerment-boosts-patient-satisfaction-improves-contact-center-performance/): To better support contact center agents, organizations should pay close attention to their most common patient call needs and find ways to digitize them, if they can. For instance, intelligent patient self-scheduling has risen in popularity. Nearly one-quarter of providers note that implementing patient self-scheduling is one of their biggest operational priorities, and research shows that patient appointments increase when patients are empowered to self-schedule.
- [MSOs: Standardize Tech to Boost Efficiency and Stay Competitive](https://www.relatient.com/resources/blog/msos-standardize-tech-to-boost-efficiency-and-stay-competitive/): While many physician practices prioritize finance projects, a new report suggests MSOs should focus on technology standardization. This can improve operational efficiency, provider satisfaction, and patient experience. Relatient's Ed Kennedy recently published an article in Becker's Hospital Review discussing how Management Services Organizations (MSOs) can leverage standardized technology to improve efficiency and remain competitive in the healthcare landscape. The article delves into the benefits of standardization and how MSOs can implement it to streamline operations and optimize patient care.
- [Anne Arundel Dermatology Adds Intelligent Scheduling Capabilities to Improve Patient Experience](https://www.relatient.com/resources/press-release/anne-arundel-dermatology-adds-intelligent-scheduling-capabilities-to-improve-patient-experience/): Relatient’s centralized scheduling platform and patient self-scheduling tools will enhance patient access while streamlining staff workflows
- [Want to Stop Referral Leakage? Put Self-Scheduling Tools in Referring Providers’ Hands](https://www.relatient.com/resources/blog/want-to-stop-referral-leakage-put-self-scheduling-tools-in-referring-providers-hands/): In Collaboration with Beckers
- [Delivering the Patient Healthcare Access Consumers Crave](https://www.relatient.com/resources/blog/delivering-the-patient-healthcare-access-consumers-crave/): The disconnect between a healthcare organization’s desire to deliver on patient healthcare access and its ability to do so typically comes down to two factors:
- [Relatient Named a Fastest-Growing Private Company in the Southeast by Inc. Magazine’s 2024 Inc. Regionals List](https://www.relatient.com/resources/press-release/relatient-named-a-fastest-growing-private-company-in-the-southeast-by-inc-magazines-2024-inc-regionals-list/): Leading patient scheduling organization continues to grow in response to demand for better healthcare scheduling and engagement solutions
- [Separating AI Hype from AI Reality: 3 Considerations for Healthcare Leaders](https://www.relatient.com/resources/blog/separating-ai-hype-from-ai-reality-3-considerations-for-healthcare-leaders/): When ChatGPT shot to 100 million monthly active users in just two months, leaders across industries took notice—and so did digital health vendors. Generative artificial intelligence (GenAI) in healthcare went from comic books and movies to real-world experimentation in record time.
- [KLAS Research Names Relatient Best in KLAS for Patient Self-scheduling](https://www.relatient.com/resources/press-release/klas-research-names-relatient-best-in-klas-for-patient-self-scheduling/): As healthcare organizations prioritize self-scheduling services, Relatient’s Dash platform ranked #1 by providers
- [The Patient Access Maturity Matrix: Key Driver for Efficient Operations](https://www.relatient.com/resources/ebook/the-patient-access-maturity-matrix-key-driver-for-efficient-operations/): Learn how to enhance the overall patient experience while maintaining a high operational maturity.
- [Complete Health Partners with Relatient to Improve Patient Access and Accelerate Care Delivery](https://www.relatient.com/resources/press-release/complete-health-partners-with-relatient-to-improve-patient-access-and-accelerate-care-delivery/): ATLANTA--(BUSINESS WIRE)--Complete Health, a leading value-based primary care group, has partnered with intelligent patient scheduling platform, Relatient, to expand patient access and accelerate care delivery. The multi-year partnership will provide Complete Health’s patients with self-scheduling tools and chat functionality, while also centralizing scheduling workflows across the organization's 20-plus locations. The new functionality will allow patients to conveniently and quickly connect with the organization and ease onboarding and appointment scheduling for Complete Health’s staff.
- [The 5 Reasons an Amazing Patient Journey is Essential](https://www.relatient.com/resources/blog/the-5-reasons-an-amazing-patient-journey-is-essential/): In today's fast-paced healthcare landscape, providing an exceptional patient journey is not just a nice-to-have; it's a must. Discover the five compelling reasons why an amazing patient journey is crucial and how Relatient's patient engagement solutions can be the key to unlocking success for your practice. From boosting patient satisfaction to streamlining administrative tasks, our products are designed to transform your patient experience. Request a demo now and take the first step toward a more patient-centric, efficient, and profitable practice.
- [Relatient Announces Inaugural Customer Advisory Board to Accelerate Customer-centric Operations and Innovation](https://www.relatient.com/resources/press-release/relatient-announces-inaugural-customer-advisory-board-to-accelerate-customer-centric-operations-and-innovation/): ATLANTA, GEORGIA, October 04, 2023 – Relatient, the leading patient scheduling platform, has launched its inaugural Customer Advisory Board (CAB) with a goal of learning from and collaborating with healthcare industry leaders. Made up of 10 executives from a variety of health system and specialty organizations, the CAB will provide input and feedback on key business priorities, such as Relatient’s product roadmap, operations, responding to relevant industry trends and best practices, and more.
- [Calendars don’t lie: How health systems can improve provider and patient scheduling](https://www.relatient.com/resources/blog/calendars-dont-lie-how-health-systems-can-improve-provider-and-patient-scheduling/): This blog was originally published in Healthcare IT News, click here to read.
- [Revolutionizing Healthcare Payments: Embracing the Mobile Frontier](https://www.relatient.com/resources/blog/revolutionizing-healthcare-payments-embracing-the-mobile-frontier/): In today's fast-paced digital age, mobile technology continues to transform various industries, and healthcare is no exception. Mobile payments have emerged as a game-changer, offering convenience, efficiency, and enhanced patient experiences. With the rising demand for seamless and secure transactions, healthcare providers are turning to innovative solutions like Dash Pay™ by Relatient to revolutionize their payment processes.
- [Revolutionizing Healthcare with Automated Patient Scheduling](https://www.relatient.com/resources/blog/revolutionizing-healthcare-with-automated-patient-scheduling/): In today's fast-paced world, time is of the essence, especially in the healthcare industry. One crucial aspect that can significantly impact patient care and overall efficiency is scheduling. Traditionally, patient scheduling has been a time-consuming and labor-intensive process, leading to potential bottlenecks and delays in providing timely medical attention. However, the advent of automated patient healthcare scheduling is changing the game, ensuring streamlined operations and optimal patient care. In this blog post, we'll explore the benefits of automated patient scheduling and how it can revolutionize the healthcare landscape.
- [Data Finds Intelligent Scheduling Linked to Improved Provider Utilization, Staff Efficiency](https://www.relatient.com/resources/press-release/data-finds-intelligent-scheduling-linked-to-improved-provider-utilization-staff-efficiency/): Relatient analysis shows significant operational improvements across provider organizations after intelligent scheduling solution adoption
- [The Benefits of Leveraging Online Chat in Healthcare to Deliver Advanced Patient Access](https://www.relatient.com/resources/blog/the-benefits-of-leveraging-online-chat-in-healthcare-to-deliver-advanced-patient-access/): Although widely used in many other industries, online chat in healthcare is just beginning to take off. In fact, as healthcare leaders increasingly prioritize patient access, chat’s success in other businesses has spurred the rapid onboarding of chat solutions to help address healthcare-specific engagement and accessibility challenges.
- [The Rise of Chat in Healthcare and Remaining Concerns](https://www.relatient.com/resources/blog/the-rise-of-chat-in-healthcare-and-remaining-concerns/): To set the scene, it’s important to define what chat in healthcare actually is: “Chat” can refer to any of a set of online, digital access technologies that can be deployed at clinics, hospitals and provider offices. It can be a fully automated matter, as in the case where organizations implement chatbots to address certain common patient questions (company hours, directions, insurance details, etc.). In other cases, a chat solution might involve the use of live online Q&A with administrative or clinic staff. Perhaps most promisingly, hybrid chat technology allows clinicians to custom configure solutions that automate responses on certain topics and intelligently defers to live staff on other inquiries.
- [The Most Effective Ways Experts Avoid Patient No-Shows](https://www.relatient.com/resources/blog/the-most-effective-ways-experts-avoid-patient-no-shows/): “Patient No-shows”—the health industry term for patients who don’t show up after they’ve scheduled an appointment—are a growing industry challenge. The average patient no-show rate is 27%. This matters quite a bit at a time when a new patient needs an average of 26 days to get an appointment with a primary care provider, wait times are up 24% since 2004, and the healthcare industry is projected to see a shortage of up to 124,000 physicians in the next decade.
- [Best practices for bridging gaps in care with patient communication ](https://www.relatient.com/resources/blog/best-practices-for-bridging-gaps-in-care-with-patient-communication/): In this new era of digital care delivery, healthcare organizations are looking for innovative methods to continue delivering high-quality care while their internal resources to manage day-to-day operations dwindle. However, as groups scale to solve this challenge with patient communication technology, they are finding not all healthcare automation will meet their unique needs. Further optimization is needed to develop their necessary campaigns using available technology. 
- [Mythbusting Patient No-Shows](https://www.relatient.com/resources/white-papers/mythbusting-patient-no-shows/): Read about how patient no shows are a real problem for healthcare organizations & represent a tremendous opportunity to save money.
- [The End of the Phone Tag Era: Advancing Consumer Experience in Healthcare](https://www.relatient.com/resources/blog/the-end-of-the-phone-tag-era-advancing-consumer-experience-in-healthcare/): On the latest episode of the podcast "Dash Talk," host Gabrielle Bejarano talked with Relatient's Chief Product Officer, David Dyke, about how consumer experience is improving and how it can continue to improve with the use of advanced tools and digital technology in healthcare.
- [How Health Campaigns Improve Healthcare Literacy](https://www.relatient.com/resources/blog/how-health-campaigns-improve-healthcare-literacy/): Healthcare organizations’ ability to connect with their patients using health campaigns is critical to ensuring their various types of quality care.
- [A Day in the Life of a Contact Center Scheduler](https://www.relatient.com/resources/blog/a-day-in-the-life-of-a-contact-center-scheduler/): Forty percent of U.S. orthopedic surgeons see at least 50 patients per day. When there are multiple physicians at an orthopedic practice, that number is multiplied, which can be cumbersome to manage if there isn’t a streamlined scheduling process in place. How do busy orthopedic practices like Peachtree Orthopedics in Atlanta streamline the contact center scheduling process?
- [How 2023 will reshape the healthcare landscape](https://www.relatient.com/resources/blog/how-2023-will-reshape-the-healthcare-landscape/): Consumers increasingly expect digital tools, open access, and more control to manage all aspects of their lifestyles from their personal devices, and the healthcare industry is increasingly struggling to keep pace with these evolving demands. In fact, many healthcare organizations lack the core infrastructural support now required to offer the care path most associated with positive patient experience and outcomes in this new era of healthcare. 
- [FAQ: How do healthcare organizations define optimal provider-patient communication?](https://www.relatient.com/resources/blog/how-do-healthcare-organizations-define-optimal-provider-patient-communication/): Aligning to a new era of healthcare that places a premium on convenient, digital offerings—now considered as important as quality of care—has healthcare organizations adopting technology to help meet the evolving expectations of their patients. However, this shift brings about new challenges: how to optimize solutions and maximize their investment in patient communication.  
- [Go beyond appointment reminders with optimized appointment-related messaging](https://www.relatient.com/resources/blog/go-beyond-appointment-reminders-with-optimized-appointment-related-messaging/): Patient communication has developed at a rapid pace in the last decade, from hand-written appointment cards to instant, personalized appointment reminders that confirm, reschedule, or cancel with behind-the-scenes automation. In fact, appointment-related communication is the most common type of communication in use by providers today, whether it be by text, email, automated call, or human call. According to a recent Medical Management Group Association (MGMA) survey, three of every four providers are already texting patients to remind and confirm appointments. 
- [More patient engagement tools, tips, and templates](https://www.relatient.com/resources/blog/more-patient-engagement-tools-tips-and-templates/): Below is a curated list of expert strategies, tips, and templates for improved patient engagement: 
- [The Comprehensive Guide to Better Patient Communication and Engagement](https://www.relatient.com/resources/ebook/the-comprehensive-guide-to-better-patient-communication-and-engagement/): Optimize communication to align patient, provider, and administrator expectations. This eBook provides actionable strategies.
- [OrthoSC Improves Provider Utilization and Patient Access with Intelligent Scheduling Technology](https://www.relatient.com/resources/case-studies/orthosc-improves-provider-utilization-and-patient-access-with-intelligent-scheduling-technology/): Ortho Practice Adopts Intelligent Scheduling Technology to Boost Provider Utilization and Patient Access
- [Five steps to creating a competitive care delivery model with healthcare automation](https://www.relatient.com/resources/blog/five-steps-to-creating-a-competitive-care-delivery-model-with-healthcare-automation/): With labor shortages predicted to last for years and turnover creating gaps in historical knowledge and continuous patient care, many physicians are looking to bridge these gaps with technology. Creating a more competitive delivery model with healthcare automation will help provider groups keep pace with the evolving healthcare landscape, while also streamlining operations and boosting patient experience. 
- [A New Approach to Patient Scheduling: Overcoming Common Challenges Through Intelligent, Rules-based Scheduling](https://www.relatient.com/resources/infographics/a-new-approach-to-patient-scheduling-overcoming-common-challenges-through-intelligent-rules-based-scheduling/): Discover a smarter approach. Intelligent, rules-based scheduling automates processes, reduces errors, & optimizes appointments.
- [From Volume to Value: 5 Considerations for Providers in 2023](https://www.relatient.com/resources/white-papers/from-volume-to-value-5-considerations-for-providers-in-2023/): Providers need to adapt to evolving expectations to continue delivering quality patient experiences. Learn the five trends reshaping healthcare.
- [Patient scheduling tools, tips, and templates](https://www.relatient.com/resources/blog/patient-scheduling-tools-tips-and-templates/): As providers continue to balance their most pressing operational challenges—staffing shortages and increased demand for consumer offerings—they find themselves with a need to evaluate which technology solutions fit their unique patient scheduling and engagement needs, and how to optimize these solutions to meet their specific goals. 
- [Activating Patients Through Targeted Messaging and Segmentation: A One Pediatrics Case Study](https://www.relatient.com/resources/blog/activating-patients-through-targeted-messaging-and-segmentation/): One Pediatrics serves patients in Louisville, Kentucky, and surrounding counties. With multiple practices serving the children and parents of Kentucky, new Relatient programs have helped them maximize patient outreach, communications, and scheduling.
- [How Better Access Gives Ortho SC a ‘Leg Up’ on Care Delivery](https://www.relatient.com/resources/blog/how-better-access-gives-ortho-sc-a-leg-up-on-care-delivery/): Let's face it. Healthcare is not always easy to access. Healthcare should be simple, and with the use of technology, it should be easy. Helping to make healthcare more efficient and reliable is Ortho SC's CEO, Andrew Wade. He sat down with host Gabrielle Bejarano to talk about the current challenges in healthcare and how Ortho SC is helping to pave the way with technology.
- [The Warren Clinic Cuts No Show Rate in Half with Integrated Engagement Solution](https://www.relatient.com/resources/case-studies/the-warren-clinic-cuts-no-show-rate-in-half-with-integrated-engagement-solution/): The Warren Clinic has cut its no show rate by more than half to just 4.7% and used targeted messaging campaigns to close gaps in care.
- [Resurgens Orthopaedics Schedules 20% of Appointments Online – Without Staff Intervention ](https://www.relatient.com/resources/case-studies/resurgens-orthopaedics-schedules-20-of-appointments-online-without-staff-intervention/): Resurgens chose a deliberate path to transform their scheduling operations to accommodate provider, staff, and patient needs. 
- [5 Considerations for Healthcare Providers in 2023](https://www.relatient.com/resources/blog/from-volume-to-value-5-considerations-for-providers-in-2023-2/): On the Dash Talk podcast, host Gabrielle Bejarano spoke with Jeff Gartland, the CEO at Relatient, on the major challenges experienced by healthcare providers in 2022 and possible solutions they can implement in the new year.
- [Boost reputation management with patient communication and patient engagement](https://www.relatient.com/resources/blog/boost-reputation-management-with-patient-communication-and-patient-engagement/): In addition, an effective patient engagement solution will integrate with an existing practice management system, creating a bi-directional data mapping between the patient and the practice’s data. Allowing a patient to own more of their care without the need for several middlemen greatly reduces the friction in managing simple tasks such as rescheduling appointments that no longer work. It also frees up staff time spent on administrative tasks and refocuses existing resources on care delivery. 
- [Three ways healthcare automation puts an end to patient-provider phone tag](https://www.relatient.com/resources/blog/three-ways-healthcare-automation-puts-an-end-to-patient-provider-phone-tag/): In an era marked by technological advances that significantly streamline access to a service across consumer industries —from food delivery to travel to eCommerce—healthcare has found itself struggling to deliver the same type of transformative change through healthcare automation.
- [7 Proven Health Campaign Strategies to Close Gaps in Care](https://www.relatient.com/resources/blog/7-proven-health-campaign-strategies-to-close-gaps-in-care/): As providers help patients navigate a post-pandemic-surge in care needs, there is a renewed focus on using health campaign strategies to close widening gaps in care. Patient engagement has long been associated with lower costs, better clinical outcomes, and improved patient experience, and is now becoming foundational to practice operations.  
- [Checklist: 6 Features to Look for in a Patient Scheduling Solution](https://www.relatient.com/resources/blog/checklist-6-features-to-look-for-in-a-patient-scheduling-solution/): New research indicates that providers are increasingly turning to technology to solve the most pressing patient access challenges of today: how to balance operational efficiency with fewer resources, and make sure patients are seeing the right physician at the right time.
- [Delayed Care Makes Patient Access Improvement More Important Than Ever ](https://www.relatient.com/resources/blog/delayed-care-makes-patient-access-improvement-more-important-than-ever/): Redefining the care delivery pathway is becoming a focal point for providers as they juggle increasing consumer expectations with patient access and demand for value-based care, staffing shortages and burnout, and more provider competition. 
- [New Research: Scheduling and communication technology integral to patient experience ](https://www.relatient.com/resources/blog/new-research-scheduling-and-communication-technology-integral-to-patient-experience/): Consumers now have digital expectations for most experiences—booking hotels, hiring a ride to the airport, and buying groceries, for example— and as a result, the healthcare industry is facing a rise in demand for the same type of consumer experience. In fact, according to a recent survey by Relatient and Medical Group Management Association (MGMA), provider groups are recognizing that adopting technology to make patient scheduling and patient engagement more convenient is quickly becoming foundational to successful care delivery. 
- [Relatient Survey: Majority of Providers Say Quality of Scheduling is Important Factor for Patient Experience; Nearly Half Say it’s the Most Important](https://www.relatient.com/resources/press-release/relatient-survey-majority-of-providers-say-quality-of-scheduling-is-important-factor-for-patient-experience-nearly-half-say-its-the-most-important/): New survey explores provider perspectives on optimizing patient scheduling and communication, technology adoption amid staffing challenges
- [7 Tips To Address Medical Practice Burnout](https://www.relatient.com/resources/blog/medical-practice-burnout/): Medical practice burnout is nothing new. For decades, countless providers and staff in healthcare organizations have suffered job burnout. But the Covid-19 pandemic has supercharged stresses on your employees by an order of magnitude, increasing harms to people and your business.
- [Proven Methods for Scheduling Doctor Appointments for Your Practice](https://www.relatient.com/resources/blog/scheduling-doctor-appointments/): Efficiency is paramount in the doctor’s office. Your doctor, nurses, and staff are extremely busy, so it’s important to identify ways to streamline daily operations, such as scheduling doctor appointments. In this article, we discuss scheduling methods for your practice so that you can compare the benefits and drawbacks of each option. That way, you can select the best method to meet your needs. 
- [Automating Patient Scheduling and Engagement in the New Era of Healthcare](https://www.relatient.com/resources/ebook/automating-patient-scheduling-and-engagement-in-the-new-era-of-healthcare/): Provider groups of all sizes share a common challenge: how to meet increasing consumer demand with rising complexity amid administrative staffing shortages.
- [Do More with Telehealth](https://www.relatient.com/resources/blog/telehealth/): Build a lasting telemedicine strategy with Relatient’s #1 KLAS-rated patient outreach solution. Telehealth is here to stay, avoid the pitfalls, and keep your patients and providers happier and more engaged. 
- [Solving for Patients & Providers with Mobile Patient Intake: The Complete Guide to eRegistration](https://www.relatient.com/resources/blog/the-complete-guide-to-mobile-patient-intake-eregistration/): Patient intake refers to the process of obtaining patient data, verifying the accuracy of the data, and initiating the beginning of a patient’s medical appointment when they arrive.  The data obtained during this process feeds several downstream processes, including clinical decision-making, medical claims, reimbursement, patient payments, care coordination, follow-up, preventive health, and more. Because medical errors, which can be driven by bad data, account for 10% of all U.S. deaths, it’s important that patient intake produces reliable and complete patient information that is easily accessible by a patient’s healthcare decision-makers. 
- [Patient Satisfaction Surveys & Online Reviews: A Guide to Getting Started, Improving Your Online Reputation, and Using Your Results Effectively](https://www.relatient.com/resources/blog/patient-satisfaction-surveys-online-reviews-a-guide-to-getting-started-improving-your-online-reputation-and-using-your-results-effectively/): There’s a lot to consider as you enter the vendor selection process, including how many vendors you should bring into your supply chain. Consolidating your patient engagement solutions to one vendor ensures consistent patient messaging, gives you the opportunity to take advantage of bundled pricing, reduces setup fees, and makes integration simpler. It also makes ongoing maintenance and support a breeze, ensuring that you’ll be able to take advantage of future updates without sacrificing usability or integration.
- [A Digital Front Door Strategy: What It Is, Isn’t, and Why You Need One](https://www.relatient.com/resources/blog/healthcares-digital-front-door/): The digital front door is a strategy for engaging patients at every major touchpoint of the patient journey using technology that patients have already adopted for everyday use. A strong digital front door strategy doesn’t hinge on any single product but leverages technology to expand patient access, improve productivity, and drive higher patient satisfaction and increased revenue. 
- [HIPAA-Compliant Messaging & Chat: Why Medical Practices are Texting Patients](https://www.relatient.com/resources/blog/hipaa-compliant-messaging/): Medical practices have made major strides towards patient-centered strategies, swapping manual and paper-based processes for digital options, like automated appointment reminders and digital patient check-in. But it’s time to take it further with HIPAA-compliant messaging and chat because patients do the majority of their communicating via text message and they don’t always choose pre-programmed responses to automated solutions in patient communication software. What happens when in place of responding, “1 to confirm, 2 to reschedule, or 3 to cancel”, a patient responds to a text reminder with a thumbs-up emoji or a question like, “yes, but where should I park?” 
- [What is a Hybrid Patient Care Model and How to Implement It](https://www.relatient.com/resources/blog/hybrid-patient-care/): The COVID-19 pandemic has dramatically accelerated the adoption of telehealth, transforming the patient and practitioner experience. While mostly positive, this transformation has created growing pains as patients and doctors adapt to new technologies and workflows.
- [Why Patient Self-Scheduling: Healthcare Trends & Getting Started](https://www.relatient.com/resources/blog/why-patient-self-scheduling-healthcare-trends-getting-started/): Patient self-scheduling is the ability for patients to schedule their healthcare appointments online via a portal, website, or through text messaging, anytime, day or night, without staff interaction. Self-scheduling is fast and convenient for patients and saves tremendous time and resources for healthcare organizations that have previously relied on staff to schedule appointments.  
- [Automated Text Appointment Reminders to Reduce Patient No-Shows](https://www.relatient.com/resources/blog/text-appointment-reminders/): Automated appointment reminders showed up on the scene years ago, promising to solve the no-show dilemma and create better efficiency for medical offices. While there’s been measurable improvement in organizations that have implemented automated appointment reminders, many are still dealing with frustrations related to patient no-shows and are compensating with resource-intensive processes that are manual, unscalable, and fail to deliver the desired results. In this article, we’ll take a look at why this is and how patient-centered engagement, namely text reminders, can deliver higher ROI and long-term, sustainable results. So why text over any other communication method? 
- [Patient No-Shows: Everything Practice Managers Need to Know](https://www.relatient.com/resources/blog/patient-no-shows/): Patient no-shows permeate medical practices, across specialties, locations, and practice models. While no-shows consistently cause problems for practices, not all practices track their no-show rate or realize the impact that even a couple daily no-shows can have on both their processes and their revenue. 
- [Relatient Continues Mission to Simplify Patient Communication with Launch of Dash Chat™](https://www.relatient.com/resources/press-release/relatient-continues-mission-to-simplify-patient-communication-with-launch-of-dash-chat/): NASHVILLE, Tenn.–(BUSINESS WIRE)–Relatient, the leading SaaS-based patient scheduling and engagement platform, announced today the launch of Dash Chat™, an interactive chat solution that enables simple two-way engagement between staff and patients directly from the provider group’s website. The solution allows providers and staff to address routine patient inquiries quickly while reducing call volume and driving overall patient satisfaction by delivering consistent access to care.
- [Driving Tech Innovation and Capabilities for Medical Practice Contact Centers With AWS and Amazon Connect](https://www.relatient.com/resources/press-release/driving-tech-innovation-and-capabilities-for-medical-practice-contact-centers-with-aws-and-amazon-connect-2/): Relatient is focused on empowering medical, hospital, and specialty groups to make patient engagement, communication, and appointment scheduling easier. This ensures patients have more, quicker, and better access to care. However, truly streamlining the complex world of patient communication and appointment scheduling requires robust technology, so we are proud to work with best-in-class companies like AWS.
- [Inc. 5000 Recognizes Relatient Among Nation’s Top Companies in Private Sector Growth](https://www.relatient.com/resources/press-release/inc-5000-recognizes-relatient-among-nations-top-companies-in-private-sector-growth/): NASHVILLE, Tenn.–(BUSINESS WIRE)–Relatient, the leading SaaS-based patient scheduling and engagement platform, has been named to Inc.’s annual “Inc. 5000” for it’s three-year growth of 171%. This is Relatient’s second year in a row to be named to the Inc. 5000, which recognizes the fastest-growing private companies in the U.S. Companies on the list represent the top 0.07 percent in private sector multi-year growth.
- [Guide to Phone Appointment Reminders With Free Call Scripts](https://www.relatient.com/resources/blog/guide-to-phone-appointment-reminders-with-free-call-scripts/): Simply put, a phone appointment reminder is when a human (or automated system) reaches out to a patient over the phone and reminds him or her of an upcoming appointment. Phone reminders are the “traditional” way to help patients recall the appointments they’ve made.
- [How to Solve Gaps in Care and Recover Patient Volume](https://www.relatient.com/resources/blog/how-to-solve-gaps-in-care-and-recover-patient-volume/): Leveraged together, these three strategies are a powerful combination for reengaging patients and helping move them forward in their care. And now is the time, while patients are at higher risk for adverse outcomes and undiagnosed conditions, physicians are seeing a drop in patient volume. A strategy anchored by health campaigns and complemented with recalls and broadcast messaging addresses both patient risk and lower patient volumes, adding appointments back to the schedule, helping health systems and medical providers recover lost revenue, and driving healthier patient populations. 
- [The Warren Clinic Leverages Epic and Relatient to Distribute COVID-19 Vaccines](https://www.relatient.com/resources/blog/the-warren-clinic-leverages-epic-and-relatient-to-distribute-covid-19-vaccines/): “Three million people need the COVID-19 vaccine in Oklahoma, we are the hub for Tulsa and seven surrounding counties, so we needed a good way to communicate with a lot of people quickly and keep the vaccination process organized,” says Steve Davis, Executive Director for Warren Clinic.
- [Interview with Warren Clinic: Creating a Successful COVID-19 Vaccine Program](https://www.relatient.com/resources/blog/interview-with-warren-clinic-creating-a-successful-covid-19-vaccine-program/): Collin HenryVice President , Warren Clinic, Saint Francis Health System
- [Custom Reports: How Epic Customers Optimize Their Workflows with Relatient](https://www.relatient.com/resources/blog/custom-reports-how-epic-customers-optimize-their-workflows-with-relatient/): Epic is a powerhouse EHR system used across acute, ambulatory, and long-term care organizations. It’s loved by health systems for its interoperability between acute and ambulatory care sites. Among Epic’s thousands of users, it is either live or in the process of going live in all 20 of the top-ranked hospitals by Becker’s Hospital Review.
- [Relatient & QualDerm Partners](https://www.relatient.com/resources/case-studies-partners/relatient-qualderm-partners/)
- [Relatient & Seven Hills Women’s Health Centers](https://www.relatient.com/resources/case-studies-partners/relatient-seven-hills-womens-health-centers/)
- [Relatient & Associates in Dermatology](https://www.relatient.com/resources/case-studies-partners/relatient-associates-in-dermatology/)
- [Winning the Patient Access Game: 7 Ways Provider Groups Can Deliver More for Less with Centralized Scheduling](https://www.relatient.com/resources/white-papers/winning-the-patient-access-game-7-ways-provider-groups-can-deliver-more-for-less-with-centralized-scheduling/): Identify ways to optimize care access that support meaningful results without overly standardizing provider utilization.
- [The Ultimate Guide to Reducing Patient No-Shows](https://www.relatient.com/resources/ebook/the-ultimate-guide-to-reducing-patient-no-shows/): Best Practices for Hospitals, Health Systems, and Medical Groups to Drive Efficiency, ROI, and Patient Satisfaction.
- [Supporting Value-Based Care Through Targeted Patient Communications](https://www.relatient.com/resources/infographics/supporting-value-based-care-through-targeted-patient-communications/): Supporting value-based care starts with targeted patient communications. Improve outcomes, reduce costs, & enhance patient engagement.
- [The South Bend Clinic Reduces No-Shows, Streamlines Workflows with Patient-Centered Engagement Strategy](https://www.relatient.com/resources/case-studies/the-south-bend-clinic-reduces-no-shows-streamlines-workflows-with-patient-centered-engagement-strategy/): See how South Bend Clinic was able to reduce patient no-shows from 9-10% to less than 5%
- [Multi-Location Dermatology Group Grows Online Reviews by 485%, Improves Average Rating by 21% ](https://www.relatient.com/resources/case-studies/multi-location-dermatology-group-grows-online-reviews-by-485-improves-average-rating-by-21/): The providers and staff at Gwinnett Dermatology pride themselves with having a pulse on patient expectations and meeting their needs with a personalized, comprehensive approach to skincare.
- [Large Southeast Health System Lowers Patient No-Show Rate by 27% ](https://www.relatient.com/resources/case-studies/large-southeast-health-system-lowers-patient-no-show-rate-by-27/): One of the largest pediatric health systems in the United States was using appointment reminders but still facing
an 18%-20% no-show rate.
- [How University Physicians’ Association Increased Patient Payments 43% with Mobile-First Billing ](https://www.relatient.com/resources/case-studies/how-university-physicians-association-increased-patient-payments-43-with-mobile-first-billing/): See how UPA implemented a mobile-first solution and workflow and now nearly 60% of patient payments are made digitally. 
- [For Orthopaedic Practices, Better Patient Access Means Better Care](https://www.relatient.com/resources/case-studies/for-orthopaedic-practices-better-patient-access-means-better-care/): Learn how Tennessee Orthopaedic Clinics Boost Capacity Utilization by 3.4%, Yield ROI of over $800K.
- [Epic Customers](https://www.relatient.com/resources/blog/epic-customers/): More than half of patients are treated by providers who use the Epic EHR in the United States, the EHR software that offers interoperability, flexibility, and extensive functionality for medical providers. Healthcare leaders who have made a significant investment with Epic and their patient portal, MyChart are leveraging Relatient’s patient communication platform to maximize ROI.
- [10 Tips for Improving Virtual Patient Engagement in your practice](https://www.relatient.com/resources/blog/virtual-patient-engagement/): If you are looking for a way to grow your practice, you need to promote patient engagement. When your patients are more engaged, you will have an easier time getting them to follow your treatment plans, show up for their follow-up appointments, and take responsibility for their medical care. 
- [6 Reasons Why Your Medical Practice Needs Patient Recall Messaging Software](https://www.relatient.com/resources/blog/patient-recall-messaging-software/): If you want to drive revenue growth for your practice, you need to reduce your rate of patient no-shows. That is exactly where patient recall messaging software can be helpful. One of the biggest reasons why practices have no-shows is a lack of patient recall software. You need to have a comprehensive recall strategy in place, and patient recall messaging software can help you with that. 
- [10 Signs It’s Time to Re-Evaluate How You’re Scheduling Patients](https://www.relatient.com/resources/infographics/10-signs-its-time-to-re-evaluate-how-youre-scheduling-patients/): Is your patient scheduling process a headache? Missed appointments, long wait times, & frustrated staff are red flags. Check out our infographic.
- [Using Digital Patient Engagement to Drive Better Access to Care](https://www.relatient.com/resources/ebook/using-digital-patient-engagement-to-drive-better-access-to-care/): In the healthcare consumer experience, reality does not always meet expectations.
- [Why Your Medical Practice Needs Patient Relationship Management Software](https://www.relatient.com/resources/blog/patient-relationship-management-software/): If you are looking for a way to grow your practice, you need to keep your patients and staff members engaged. A patient relationship management software program can help you do that.  This is a program that can reduce your no-show rate, improve your reputation management, and increase your patient satisfaction. Learn more about some of the top benefits of patient relationship management software programs below, and put your practice in the best position possible to grow. 
- [Why Your Medical Practice Needs Patient Registration Software](https://www.relatient.com/resources/blog/patient-registration-software-benefits/): Are you looking for a way to reduce your clerical work so you can spend more time seeing patients and less time dealing with administrative headaches? If so, you need patient registration software. Patient registration software can reduce the workload on your front desk staff while also keeping your patient happy. Learn more about patient registration software below, and make sure you use the right program to meet the needs of your practice.
- [Patient Access Metrics to Track in 2022](https://www.relatient.com/resources/blog/patient-access-metrics/): The best way for you to make sure your patient access is functioning appropriately is by tracking the right metrics. Learn how to do that in this complete guide to tracking patient access metrics in 2022.
- [Medical Office Appointment Scheduling Template](https://www.relatient.com/resources/blog/medical-office-appointment-scheduling-template/): One of the first benefits of the medical office appointment scheduling template is that you can drastically improve customer service. People use technology for nearly everything, so an appointment reminder system is a convenient way to help your patients schedule and remember their upcoming appointments. If you keep your patients happy, they are more likley to come back for future visits.
- [Patient Scheduling: The Importance and 7 Beneficial Practices](https://www.relatient.com/resources/blog/patient-scheduling/): Medical practices routinely schedule hundreds of appointments each week, including appointments for new patients and follow-ups for existing ones. Scheduling is critical for a successful practice, but it also can use up a lot of your staff’s time when not done efficiently. Online patient scheduling software increases the operational efficiency of your practice by reducing the time needed to schedule appointments.
- [How to Prepare Patients and Effectively Distribute the COVID-19 Vaccine](https://www.relatient.com/resources/blog/prepare-patients-and-distribute-the-covid-19-vaccine/): Depending on how you structure your vaccine distribution (centralized or decentralized), you may be able to utilize your current Appointment Reminder structure or you could be looking to add a department and assign providers to it. This is where your vendor is key because you’ll likely need a little help to do this. 
- [What is Centralized Scheduling and How Does It Improve Patient Access?](https://www.relatient.com/resources/blog/centralized-scheduling/): Centralized scheduling means consolidating all appointment requests such as new bookings, follow-ups, cancellations, and reschedules into a single system that spans every provider and location within a healthcare organization. Rather than letting individual departments or staff members manage their own calendars, a centralized scheduling approach creates one unified workflow, eliminating fragmented processes, real-time availability gaps, and the need to memorize hundreds of provider preferences.
- [8 Key Benefits of Automation in Healthcare](https://www.relatient.com/resources/blog/automation-in-healthcare/): Automation helps improve patient outcomes by supporting technological advancements, making processes more efficient and effective. Common examples of healthcare automation currently include sending text messages to patients reminding them of upcoming appointments. Automation can also warn clinicians of known contraindications and interactions for drugs by accessing a database.
- [Relatient Appoints Jeff Gartland as Chief Executive Officer to Lead Health IT Company Through Next Generation Growth Phase](https://www.relatient.com/resources/press-release/relatient-appoints-jeff-gartland-as-chief-executive-officer-to-lead-health-it-company-through-next-generation-growth-phase-2/): NASHVILLE, Tenn. – September 21, 2021 – Today, Relatient, Inc., the leading SaaS-based patient engagement platform, announces its board of directors has appointed Jeff Gartland as chief executive officer (CEO) effective immediately. Michele Perry, who served in the role since 2017, will step into the role of Vice-Chairman. Gartland brings more than 20 years of leadership experience in healthcare and technology to Relatient, which recently announced a $100M growth equity capital investment from Brighton Park Capital and its merger with Radix Health.
- [Texting In Healthcare: The Benefits, Best Practices & HIPAA Rules](https://www.relatient.com/resources/blog/texting-in-healthcare/): According to a FICO survey, 80% of people polled want to receive SMS messages from their healthcare providers. A further whopping 76% said they needed reminders of appointments, lest they forget and miss them. Texting in healthcare is more common than ever, allowing people greater freedom than ever to communicate short but vital information to their physicians.
- [Effective Patient Outreach: How to, Do’s & Don’ts](https://www.relatient.com/resources/blog/patient-outreach/): Patient outreach is a critical component of engaging patients to keep them current in their care, help them remember their appointments, collect their feedback, and even prompt them to pay their bills. Consistent, dedicated effort is needed, but can be difficult to achieve with manual outreach processes that are dependent on available FTE’s.  
- [Relatient Merges with Radix Health to Extend its Lead in Patient Engagement & Access; Announces $100M+ Growth Investment](https://www.relatient.com/resources/press-release/relatient-merges-with-radix-health-to-extend-its-lead-in-patient-engagement-announces-100m-growth-investment/): NASHVILLE, Tenn. – Aug. 5, 2021 – Today, Relatient, Inc., the leading SaaS-based, patient engagement platform, announced the signing of a definitive agreement to merge with Radix Health while also raising $100+ million of additional growth equity capital from its existing investor, Brighton Park Capital and its affiliates. Through the merger, Relatient will add Radix Health’s suite of cutting-edge, enterprise-grade patient access solutions to its existing platform to continue to optimize provider schedules, increase patient satisfaction and improve outcomes for healthcare organizations.
- [Relatient Extends Appointment Reminder Solution to Greenway Health Users](https://www.relatient.com/resources/press-release/relatient-extends-appointment-reminder-solution-to-greenway-health-users/): May 4, 2021
- [The Expert Guide to Patient Engagement Software](https://www.relatient.com/resources/blog/the-expert-guide-to-patient-engagement-software/): Patient engagement software is a powerful tool for hospitals, health systems, and medical groups, offering a wide variety of benefits to both medical providers and their patients. As healthcare becomes increasingly fragmented and patients continue to absorb more of the financial responsibility for their care, keeping patients engaged and driving satisfaction becomes more difficult without digital tools. Patient engagement software can help healthcare organizations bridge the gap with solutions that extend their reach and create a high-touch patient experience without requiring the FTE’s and resources of traditional patient outreach. 
- [How a Powerful Digital Front Door Pays Off for Patients & Healthcare Providers](https://www.relatient.com/resources/blog/how-a-powerful-digital-front-door-pays-off-for-patients-healthcare-providers/): A powerful digital front door strategy is crucial to thriving health systems, hospitals, and medical groups in today’s environment where patients have plenty of options and expect a high level of access, convenience, and self-service. With the many pressures of the COVID-19 pandemic over the past year, it would be easy for healthcare leaders to put their digital front door strategies on the back burner but COVID-19 and the rapid rise in telehealth adoption have only heightened the need to develop, implement, and strengthen these strategies. Seven executives echo this message in a recent Becker’s Hospital Review article, Why hospitals need strong digital front doors: 7 execs weigh in. 
- [Email Appointment Reminder Templates That Will Help Your Patient Engagement](https://www.relatient.com/resources/blog/email-appointment-reminders/): When a patient doesn’t show up for an appointment, it’s bad for everyone. The patient doesn’t get the help they needed, nor do other patients who could have used that time slot, and the provider’s time is not efficiently used. Sometimes, missed appointments are unavoidable. But many times, patients get busy and forget about their appointments or confuse the dates. In this post, we’ll talk about how you can use email reminders to prevent your patients from missing their visit.  
- [Patient Self-Scheduling Expedites COVID-19 Vaccines & Testing](https://www.relatient.com/resources/blog/patient-self-scheduling-expedites-covid-19-vaccines-testing/): The logistics surrounding the distribution of the COVID-19 vaccine can be challenging as there are select facilities that have the correct freezer/storage capabilities to qualify as sites for the vaccine, which means they’re tasked with vaccinating not only their own employees, providers, and patients but those of their entire communities.  Getting the word out to the masses is vital but also complicated as states determine who qualifies for the vaccine in what stages. Additionally, scheduling an influx of appointments, keeping them organized, and doing it quickly can be challenging.  Patient Self-Scheduling offers healthcare leaders a way to lift some of this burden, empowering patients to self-select and find appointments themselves, freeing up phone lines and staff. This is how Family Health Centers, a FQHC serving the metro Louisville area, organized and expedited COVID-19 testing earlier this year. With Relatient’s Patient Self-Scheduling solution, Family Health Centers is making it easy for patients to select the location, date, and time that works for them, all from Family Health Center’s website. No phone tag, no portal.
- [Relatient Recognized as a Standout Platform with 10 Validated Capabilities in new KLAS Patient Engagement Report](https://www.relatient.com/resources/press-release/relatient-recognized-as-standout-platform-with-10-validated-capabilities-by-klas-research/): NASHVILLE, TENN. JANUARY 14, 2021
- [Prioritizing Patient Experience During COVID-19 Wave 2: Staff Morale, Gaps in Care, and Planning for the COVID-19 Vaccine](https://www.relatient.com/resources/blog/prioritizing-patient-experience-during-covid-19/): Last week, NGPX (Next Generation Patient Experience) held their 2020 conference virtually and Relatient had the opportunity to participate in a couple of different sessions. Perhaps one of the most notable was a roundtable discussion facilitated by Relatient CEO, Michele Perry. Perry asked a group of five different patient experience executives for their insights into COVID-19, including how the current wave of infections differs from the first wave, how its affecting providers, staff, patients, and families, and how they’re planning for the COVID-19 vaccine. 
- [Importance and Benefits of Electronic Medical Billing](https://www.relatient.com/resources/blog/electronic-medical-billing/): Electronic medical billing promises to reduce costs, save providers time, and improve patient satisfaction. However, many healthcare entities have been slow to adopt digital billing alternatives. These organizations may be putting themselves at risk. McKinsey & Company found that organizations that invest in digital capabilities such as electronic medical billing may achieve competitive advantages, especially during difficult economic times.
- [Relatient Ranks on Deloitte Technology Fast 500 for The Third Year](https://www.relatient.com/resources/press-release/relatient-ranks-on-deloitte-technology-fast-500-for-the-third-year/): Relatient, a SaaS-based patient engagement company, today announced it ranked 464 on Deloitte’s Technology Fast 500, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences and energy tech companies in North America now in its 26th year. Relatient grew 195% during this period.
- [Why You Need a Broadcast Messaging Solution During Vaccine Season](https://www.relatient.com/resources/blog/why-you-need-broadcast-messaging/): Broadcast messaging has proven to be one of the most important tools for medical groups, hospitals, and health systems this year. As healthcare leaders plan for the upcoming vaccine season, and with the potential for two vital vaccines to be available to the public, a robust tool for messaging mass quantities of patients will be critical.  Relatient customers have been using Broadcast Messenger (previously known as Demand Messaging) for years to respond to patients during major disruptions like hurricanes and blizzards. In March 2020, providers were turning to broadcast messaging to communicate to their entire patient databases how to access telehealth, clinic closings and schedule changes, provider furloughs, mask requirements, limits on visitors and support persons, and much more. And it wasn’t just primary care—every specialty from oncology to dermatology to pediatrics and more were tasked with keeping their patients informed and helping them navigate the patient journey mid-pandemic. 
- [Maximizing Outcomes in the Post-Acute Care Space](https://www.relatient.com/resources/blog/post-acute-patient-engagement/): Earlier this month, Casamba, a leader in EMR software in the post-acute space added Relatient to its list of partners for use in their post-acute outpatient care settings. Casamba users at over 10,500 locations across the country include healthcare settings like home health, outpatient therapy, hospice, skilled nursing, and more. Patient engagement in post-acute care settings offers enormous opportunity to better engage patients, streamline workflows, and maximize outcomes.  Mobile-first patient engagement offers both providers, staff, and patients ease and convenience that traditional workflows can’t offer, including:
- [The Virtual Patient Waiting Room: What it is, Why You Need it, and How to Create it](https://www.relatient.com/resources/blog/virtual-waiting-room-solution/): Virtual waiting rooms and virtual waiting room software, also referred to as curbside check-in, mobile waiting rooms, and zero-contact waiting rooms, offer medical groups, hospitals, and health systems a sustainable strategy to replace the waiting room experience for in-office appointments and support a queue of patients utilizing telehealth.
- [Contactless Patient Intake Powers the New Patient Journey](https://www.relatient.com/resources/blog/contactless-patient-intake-powers-the-new-patient-journey/): While many patients are eager to return in-office appointments, others aren’t quite ready to venture out or are unsure of when they should seek care in person and when they should resort to Telehealth. While providers themselves still have a lot of questions about Telehealth, like “how long will providers be able to use platforms like Zoom and Facetime to conduct Telehealth?”, “what will reimbursement really look like?”, and “how many of my patients prefer Telehealth over an in-office visit?” most predict the post-COVID-19 patient journey will reflect a mix of Telehealth and in-office visits. 
- [Relatient Expands Solutions Available in athenahealth’s Marketplace Program to Enable Better Patient Access and Telehealth Options](https://www.relatient.com/resources/press-release/relatient-expands-solutions-available-in-athenahealths-marketplace-program-to-enable-better-patient-access-and-telehealth-options/): NASHVILLE, Tenn., May 20, 2020 — Relatient, a SaaS-based patient engagement company rated for “Patient Outreach” in 2020, today announced an expanded partnership with athenahealth, Inc. through the company’s Marketplace program. As part of the athenahealth® ehr integration Marketplace, Relatient’s newest solutions, Patient Self-Scheduling, Patient Intake, and Secure 2-way Messaging are now available to athenahealth’s growing network of healthcare providers to power the digital transformation of the patient journey and connect patients to their providers using mobile devices and new apps for telehealth and in-office care.
- [Medical Offices Re-Open and Stay Open with Digital Billing & Contactless Payments](https://www.relatient.com/resources/blog/digital-billing-contactless-payments/): Medical providers are excited to open their clinic doors and see their patients in person again and patients are just as eager to have in-person access to their healthcare providers. As healthcare eases its way into the reopening of medical offices, providers and healthcare leaders are looking strategically at how to stay prepared and safeguard both patients and staff throughout the patient journey so new spikes in COVID-19 and future disruptions to normal operations have less impact. A major component to powering a healthy practice during and after COVID-19 is the ability to bill patients and accept payments digitally. Mobile payments and patient balance messaging via text and email equip medical practices with a contactless patient financial experience, which not only speeds the payment process but strengthens an overall infection-control strategy that protects patients and billing staff regardless of the current threat, season, or disruption. Take a look at how medical providers are using digital billing to get their practices open and keep them open for the long-term. 
- [How to Turn Happy Patients into Promoters & Use Real-Time Data to Improve the Patient Experience](https://www.relatient.com/resources/blog/how-to-turn-happy-patients-into-promoters-use-real-time-data-to-improve-the-patient-experience/): 1. Build out your online presence with positive reviews from happy patients.  A reputation management survey is a 1-question survey used to collect data from patients within 24 hours of their appointment and motivate patients to leave their feedback in the form of an online review. This mobile-friendly style of survey captures a patient’s attention using text or email while the medical office predetermines a review site of their choice and directs patients from the mobile survey to leave a review. In the case that a patient is unhappy, the survey offers patients the opportunity to request follow-up and resolution from medical staff.  
- [How Medical Practices & Groups Use Digital Health Campaigns to Close Gaps in Care & Drive Better Outcomes](https://www.relatient.com/resources/blog/how-medical-practices-groups-use-digital-health-campaigns-to-close-gaps-in-care-drive-better-outcomes/): Digital health campaigns automate outreach to patients based on clinical data from the EHR and distribute messaging via text, email, and voice calls. This automation means providers can specify messaging, timing, and outreach method by patient needs and criteria. Providers can now go beyond the annual recall to keep their patients current in their care throughout the year, whether its mammograms, colonoscopies, A1C checks, nutrition information, annual physicians, vaccines, or many other patient needs. Providers who use tools like health campaigns to power ongoing patient outreach and education give their patients a higher level of confidence from knowing their providers have a pulse on their care even between visits. 
- [4 Reasons Your Practice Must Have Digital Patient Check-In](https://www.relatient.com/resources/blog/digital-patient-check-in/): Few patient engagement functions are as foundational to caring for, billing, and maintaining a care plan for patients as patient intake. Accurate medical and family histories, medications, and payer information are essential to forming a complete picture of a patient’s health and risk factors and in-turn determining the best way to monitor and treat patients and how to get to paid for providing their care.  The patient journey is changing, rapidly. Traditional registration processes built around paper forms, clipboards, and data entry can’t keep up with a patient journey that’s turning increasingly digital. COVID-19 accelerated the adoption of Telehealth for providers and patients across the country, but patients will soon be able to see their providers in person again and while Telehealth will surely remain, a post-pandemic normal will likely reflect a more balanced mix of Telehealth and in-office patient visits. 
- [Relatient Joins Cerner (nka Oracle Health) App Gallery with Mobile-First Self-Scheduling and Waitlist](https://www.relatient.com/resources/press-release/relatient-joins-cerner-app-gallery-with-mobile-first-self-scheduling-and-waitlist/): The Relatient Patient Self-Scheduling & Waitlist solution is now available in the Cerner (nka Oracle Health) App Gallery through work with Cerner (nka Oracle Health) and implementations with health systems and hospitals. Relatient’s Development team met the requirements of the Cerner Open Developer Experience (Code), a digital platform designed to encourage healthcare IT innovators to develop apps that advance communication and efficiency in the industry.
- [Selecting the Right Patient Appointment Reminder Software: What to Look For and How to Know if it Can Deliver Results](https://www.relatient.com/resources/blog/selecting-the-right-patient-appointment-reminder-software/): That is, if you choose the right partner. Appointment reminders have been around for a long time, so it’s easy to assume that they’re all the same by now. But appointment reminder software isn’t a commodity, in fact there’s opportunity for vast differences between solutions. 
- [Patient Engagement, Telehealth, and the Road to Re-Opening Medical Practices After COVID-19](https://www.relatient.com/resources/blog/patient-engagement-telehealth-and-the-road-to-re-opening-medical-practices-after-covid-19/): Healthcare leaders and providers are making plans for life after COVID-19. While the threat of the virus remains, many have been given the clearance to begin seeing patients more regularly in their offices and or will receive such clearance soon. But as they begin making those plans, there are new dynamics to consider now that COVID-19 has forced many into the adoption of digital tools they had yet to embrace. Patient engagement, though vital to the health of a medical practice prior to COVID-19, is even more so now that patients have had a taste of a digital patient journey and will be looking for the same access to those tools even after the risk of the coronavirus is gone. 
- [The Kiosk is Dead.](https://www.relatient.com/resources/blog/the-kiosk-is-dead/): We’ve been talking with physicians as they look forward to treating patients in their offices again and are making arrangements to do so under new precautions, policies, and procedures. Providers are rethinking how they take patient histories, insurance cards, ID’s, and more and they do we anticipate that asking patients to share devices, clipboards, pens, paper, or other materials will be met with resistance as patients take extra care to protect themselves and their families from the spread of germs and viruses. This kiosk is dead and new strategies are in order. 
- [Patient Engagement is Key to Telehealth Success, The Advisory Board Interviews Relatient CEO, Kevin Montgomery](https://www.relatient.com/resources/blog/patient-engagement-is-key-to-telehealth-success-the-advisory-board-interviews-relatient-ceo-kevin-montgomery/): From combatting misinformation to supporting a digital patient journey, Kevin Montgomery shared some insights with the Advisory Board last week about the importance of leveraging patient engagement to support both Telehealth initiatives and the many policy and procedure changes that have resulted from the COVID-19 pandemic. 
- [Digital Tools Prove Essential to the Revenue Cycle During COVID-19, Will be Key to Recovering After](https://www.relatient.com/resources/blog/digital-tools-prove-essential-to-the-revenue-cycle-during-covid-19-will-be-key-to-recovering-after/): COVID-19 has shed light on healthcare’s imminent need to shift to digital as soon as possible, for many it has launched their organizations into the use of digital tools they had yet to embrace. Those who implemented these tools prior to the pandemic are finding it easier to flex to the new demands of healthcare and we suspect they will also find an easier road to resuming normal operations when the danger of coronavirus declines. Medical offices and healthcare organizations are working hard to find ways they can provide care, protect patients, and minimize the financial impact of COVID-19 to their organizations. 
- [Relatient Joins Epic App Orchard for Integrated Patient Engagement Platform](https://www.relatient.com/resources/press-release/relatient-joins-epic-app-orchard-for-integrated-patient-engagement-platform/): Nashville, Tenn. (April 21, 2020) – Relatient, a leading SaaS-based, patient engagement company and #1 KLAS Category Leader for “Patient Outreach” in 2020, is pleased to announce the company joined Epic’s App Orchard. App Orchard is a marketplace for healthcare software products that integrate with Epic using APIs. Relatient’s availability on App Orchard introduces Epic’s extensive network of healthcare systems and physicians to Relatient’s top-tier services such as appointment reminders, demand messaging, secure 2-way messaging, reputation management and patient surveys. 
- [Using Patient Engagement Solutions to Communicate with Patients During the COVID-19 Pandemic](https://www.relatient.com/resources/blog/patient-engagement-software-to-help-patients-navigate-covid-19/): Article Overview:
- [Relatient Patient Engagement Platform Now Integrated with Centricity Practice Solution](https://www.relatient.com/resources/press-release/relatient-patient-engagement-platform-now-integrated-with-centricity-practice-solution/): NASHVILLE, TENN., FEBRUARY 4, 2020
- [Relatient Awarded KLAS Category Leader with a 96.1 Score for Patient Outreach in 2020](https://www.relatient.com/resources/press-release/relatient-named-2020-klas-category-leader-for-patient-outreach/): NASHVILLE, TENN., JANUARY 31, 2020
- [Healthpac Chooses Relatient as Patient Engagement Platform Partner](https://www.relatient.com/resources/press-release/healthpac-chooses-relatient-as-patient-engagement-platform-partner/): NASHVILLE, TN. – January 23, 2020 – Relatient, Inc., the top-rated patient engagement SaaS vendor announced their partner agreement with Healthpac, a trusted medical billing software company for revenue cycle management (RCM) to offer third party billing offices and medical offices an expanded offering. Healthpac’s customers can now access Relatient’s latest solutions to improve the patient’s experience and provider revenue. Patients and providers are facing historical changes in payment models due to the increasing out-of-pocket and deductible expenses creating pressure and challenges. Traditional RCM management practices are no longer as effective because of the financial pressures thrust on patients and providers alike. Patient expectations have moved dramatically with transparency and better access to care demanded of providers. Research shows that medical offices are looking for new revenue cycle solutions in 2020. Relatient offers a patient-centered engagement platform that integrates with Healthpac software and is seamless for third party billing services companies and their healthcare customers. Solutions include appointment reminders, chat and secure messaging, patient Intake, surveys, online payments, balance messages and more.
- [Digital Patient Engagement Tools: What They Are, How They Work, and Why You Need Them](https://www.relatient.com/resources/blog/digital-patient-engagement-tools-what-they-are-how-they-work-and-why-you-need-them/): Physicians, administrators, and healthcare leaders know that patient engagement is important but defining patient engagement and knowing how to achieve it are less concrete. During a recent webinar, "Healthcare's Digital Front Door: Modernizing Medicine's Mobile-First Strategies That Are Winning Patient Engagement", Relatient CEO, Michele Perry and Modernizing Medicine’s Dr. Michael Rivers shared some ideas around patient engagement, including the healthcare dynamics that both driving patient engagement as well as tools that can automate outreach and engage patients intuitively. These tools, when used strategically, act as a new front door to healthcare and offer the potential to drive desired outcomes like patient satisfaction, compliance, health outcomes, revenue, and efficiency. 
- [Improving Clinical Patient Conversations with 2-Way, HIPAA Compliant Messaging](https://www.relatient.com/resources/blog/improving-clinical-patient-conversations-with-2-way-hipaa-compliant-messaging/): At Relatient, we understand not every conversation is clinical and text/SMS may seem ok to use when patients consent, but it really isn’t. Every customer on our platform has the ability to text back and forth with patients, but when it comes to sharing PHI, SMS isn’t worth the risk. That is why Relatient is equipping providers, clinicians, and administrative healthcare staff with Secure Messaging patient communication solution, a HIPAA compliant messaging service that can be initiated within a text conversation, to enable clinical conversations.  
- [Patient Self-Scheduling is Redefining Patient Access: Here’s What You Need to Know](https://www.relatient.com/resources/blog/patient-self-scheduling-redefining-patient-access-you-need-to-know/): Patient Self-Scheduling software is here and getting a lot of attention. Digital scheduling is the new “front door” to your practice. Scheduling has often been a cumbersome process for both patient and staff, averaging 8 minutes per call to schedule an appointment over the phone. Our customers have been asking for a scheduling solution that will give their patients the self-service access they desire, will integrate with their current PM/EHR system, and automate the function of their waitlists. Today we’re delivering exactly that with our new Patient Self-Scheduling and waitlist product. Here are some things we learned in our research, from talking with our customers, testing, beta testing, and more testing:
- [How Millennials and Gen Z are Driving the Digital Healthcare Revolution](https://www.relatient.com/resources/blog/how-millennials-and-gen-z-are-driving-the-digital-healthcare-revolution/): Millennials are on track to become the largest generation in the United States, and their tech-driven lifestyles are fueling a digital revolution in healthcare. With instant access to information and the ubiquitous ability to transact in retail and finance through their mobile devices, their expectations for convenience and transparency are also moving into healthcare.

## Pages
- [[LP] 26.07.09 From Access to Outcomes Becker’s Webinar](https://www.relatient.com/from-access-to-outcomes-beckers-webinar-260709/)
- [Learn How Relatient Scheduling and Engagement Solutions Can Help You_2026](https://www.relatient.com/demo-dash/)
- [[LP] 26.06.03 MGMA Patient Access & Scheduling: Removing Friction at the Front Door – Panel Insights](https://www.relatient.com/mgma-patient-access-scheduling-panel-insights-webinar-260603/)
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- [[LP] 2601 Table Comparison Landing Page](https://www.relatient.com/patient-engagement-tools-lp2026/)
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- [Mobile Payments for athenahealth](https://www.relatient.com/athenahealth-mobile-payments/)
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- [Financial Clearance](https://www.relatient.com/patient-software-solutions-financial-clearance/)
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- [Relatient Teams SMS Privacy Statement](https://www.relatient.com/privacy-policy/relatient-teams-sms-privacy-statement/)
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