Jeff Gartland
Chief Executive Officer
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Built For Health Organizations and Specialty Care
Founded in 2012, Relatient has built the Dash® platform specifically for healthcare environments, who use it for scheduling, communication, and patient access that is guided by complex provider rules, visit types, and high volumes of patient interactions.
Relatient is a leading healthcare technology company focused on patient access and scheduling that helps hospitals, health systems, and medical practices simplify appointment scheduling, streamline patient communication, and automate inbound call volume with built-in logic that improves access without creating more work for staff.
Relatient has has grown to serve 50,000+ providers and over 150M appointments each year.
Dash® by Relatient is an intelligent patient access platform that integrates scheduling, communication, and AI-powered automation across the patient journey. Its Best in KLAS platform, Dash®, combines intelligent scheduling, automated messaging, and AI-powered voice technology to simplify patient access, automate communication across the care journey, and support more efficient, scalable operations.
Organizations Who Use Dash®
Our customers are healthcare organizations who use Dash® to improve patient access and manage demand at scale, including:
- Hospitals and health systems: coordinate scheduling and communication across departments and locations.
- Specialty medical groups: apply provider-specific scheduling rules and improve access for high-demand services.
- Federally qualified health centers (FQHCs): streamline patient access while improving efficiency with limited administrative resources.
Fixing Patient Access and Scheduling Challenges
Healthcare organizations face the problem of growing pressures to improve patient access while managing complex scheduling, high call volumes, and limited resources.
Relatient helps solve these problems by automating scheduling, streamlining communication, and reducing administrative burden through intelligent workflows. This improves access, enhances the patient experience, and helps teams operate more efficiently.
Advancing the Patient Experience and Call Center Performance
How healthcare organizations use Relatient is to automate patient self-scheduling, outreach, and intake through an AI-driven platform that reduces administrative manual work. By integrating with their EHRs, Dash® streamlines call center operations and secures financial clearance before the patient arrives.
Proven Healthcare Results
Raleigh Orthopaedic Reaches 78% Online Appointment Conversion
Raleigh Orthopaedic achieved remarkable results leveraging centralized scheduling, Dash® agentic voice AI…
Improve Efficiency
Complete Health
Achieves 80% Physician Utilization
See how Complete Health transformed primary care access, driving 60,000+ monthly self-scheduled appointments...
Elevate Care
Western NY Dermatology Automates 75% of Inbound Calls with Voice AI
Western NY Dermatology slashed hold times and manual work by using Dash voice AI to automate routine 24/7...
Discover the Impact
TSAOG Reports 68% of Self‑Scheduled Visits Are New Patients
TSAOG optimized their high-volume orthopaedic practice by automating 10% of appointment calls with Dash voice AI...
Uncover Insights
Tennessee Orthopaedic Alliance Increases Appointment Volume by 30%
TOA streamlined patient access with Dash, enabling hundreds of monthly self-scheduled appointments...
See ResultsA Unified Platform for Patient Access
What Relatient does is provide a cohesive platform that brings together scheduling, communication, and patient access workflows into one single system. Through its Dash® platform, healthcare organizations can manage how patients schedule, communicate, and engage using consistent, rules-based logic across every interaction. This approach eliminates disconnected workflows and manual coordination, improving scheduling accuracy and consistency across every channel.
A Comprehensive Approach to Patient Access
How Relatient is different is its approach to unifying scheduling, communication, and patient engagement into a single system. Through its Dash® platform, these workflows are driven by shared scheduling intelligence based on provider rules. Every interaction across the call center, digital channels, and mobile follows the same intelligence, ensuring accuracy and consistency at every touchpoint.
97%
fewer cancellations with self-scheduled appointments.
11OM
appointments optimized annually.
70%
of online bookings come from new patients.
60%
of calls deflected through automation.
Our Purpose
To simplify access to care by helping healthcare organizations make it easier for their patients to connect, schedule, and engage with them. Relatient unifies scheduling, communication, and patient access into a single system, improving efficiency for providers and creating a better patient experience.
2012
Intelligent Scheduling
Contact Center Scheduling
Patient Self-Scheduling
Open Scheduling APIs
Automated Waitlist
Referral Tasking
Patient Recalls
2012
Personal Communication
Automated Appointment Reminders
Two-Way Communication Channels
HIPAA-Copliant Messenger & Chat
Broadcast Messaging Surveys
2017
Financial Clearance
Insurance Eligility Verification
Digital Payment Experience
Pre-Visit Balance Collection
Patient-Initiated Payment Plans
Digital Wallet
2019
Digital Registration
Mobile Registration, Forms, & Check-In
Insurance ID & Capture
Pre-Visit Cost Estimates
Clinical History and Consent Forms
Optional In-Person Kiosk
2022
AI-Assisted Chat
AI-Assisted Chat
Virtual Agents
Inbound Messaging
Self-Service Appointment
Live Chat Widget
Internal Team Messaging
2025
Voice AI Agents
Voice AI Agents
New Appointment Booking
Appointment Management
Clinical Request Support
Warm Transfer to Live Agent
First-Ring Instant Pick-Up
The Leaders Behind Relatient
Relatient’s leadership team brings over a century of experience across healthcare, health IT, and patient access. Their perspectives are shaping the conversations that matter most in the industry, with features and contributions in Becker’s Hospital Review, MedCity News, Practical Dermatology, Fierce Healthcare and MGMA publications.
David Dyke
Chief Product Officer
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Abby Weatherby
Chief Financial Officer
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Craig McCoy
Chief Growth Officer
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David Edwards
Chief Technology Officer
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Kevin Carroll
Head of Client Engagement
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Trust and Security
Relatient is committed to protecting patient data and maintaining the highest standards of security and compliance. Dash® is designed to safeguard sensitive information while supporting reliable, uninterrupted access.
We adhere to strict industry standards like HIPAA, SOC 2, and HITRUST, ensuring healthcare organizations can operate with confidence in the security, privacy, and reliability of the platform.
Improving the Patient Experience
Relatient helps healthcare organizations simplify patient access by connecting scheduling, communication, and engagement into a single platform, balancing human-driven workflows with AI-powered automation. As patient expectations continue to evolve, Relatient enables organizations to deliver more consistent, accessible interactions across every touchpoint.
What You Need to Know About Relatient
What does Relatient help healthcare organizations do?
Relatient is a healthcare technology company that helps healthcare organizations simplify patient access by automating appointment scheduling, streamlining patient communication, and reducing inbound call volume. Through its Dash® platform, Relatient enables hospitals, health systems, and medical practices to manage patient interactions more efficiently across digital channels, call centers, and self-service tools.
What is the Dash® platform?
Dash® by Relatient is an intelligent patient access platform that integrates scheduling, communication, and AI-powered automation into a unified system. It connects with leading EHR and practice management systems to coordinate patient interactions across call centers, online scheduling, messaging, and voice AI, helping healthcare organizations deliver consistent, efficient access to care.
How does Relatient improve patient access?
Relatient improves patient access by making it easier for patients to schedule, confirm, and manage appointments across multiple channels. The Dash® platform uses rules-based scheduling and automation to match patients with the right providers, reduce wait times, minimize scheduling errors, and expand access through self-service tools and AI-powered communication. This helps healthcare organizations increase appointment availability while reducing administrative workload.
What type of healthcare organizations use Relatient?
Relatient is used by a wide range of healthcare organizations, including hospitals, health systems, specialty medical groups, and federally qualified health centers (FQHCs). Specialty groups that use Relatient include orthopedics, urology, multi-specialty, ENT, cardiology, gastroenterology, and many others.
These organizations rely on the Dash® platform to streamline scheduling operations, improve patient communication, reduce call center volume, and enhance the overall patient experience.
