HIPAA Authorization

Relatient offers services, such as helping you book appointments with the healthcare provider(s) of your choice (“Your Healthcare Provider”) and notifying you of your appointment details (“Relatient Services”). As part of providing the Relatient Services, Relatient may collect, use, share, and exchange your health-related information with Your Healthcare Providers. Under a federal law called the Health Insurance Portability and Accountability Act (“HIPAA”), some of this health and health-related information may be considered “protected health information” or “PHI” if such information is received from or on behalf of Your Healthcare Providers.


Safeguards for PHI

HIPAA protects the privacy and security of your PHI by limiting the uses and disclosures of PHI by most healthcare providers and by health plans (called “Covered Entities”) as well as companies, like Relatient, that provide certain types of assistance to Covered Entities (called “Business Associates”). Under certain circumstances described in HIPAA, an individual needs to sign an Authorization form before a Covered Entity, like Your Healthcare Provider(s), can disclose protected health information to a third party.


Non-Protected Health Information

As a condition of creating your Relatient account, you are required to read and agree to Relatient Privacy Policy. Relatient’s Privacy Policy explains how Relatient processes and shares information received from you that is not covered by HIPAA (“Non-PHI”).


Your PHI Authorization

The purpose of this Relatient Authorization (“Authorization”) is to request your written permission to allow Relatient to use and disclose your PHI. If Relatient is a Business Associate of Your Healthcare Providers, Relatient needs your Authorization to be able to use and disclose your PHI. 

Specifically, you agree that Relatient can use your PHI to:

  • enable and customize your use of the Relatient Services;
  • provide you alerts or other Relatient Services regarding future appointments;
  • provide you with updates and information about the Relatient Services;
  • conduct analysis for Your Healthcare Provider and Relatient’s business purposes;
  • support development of the Relatient Services; and
  • create de-identified information and then use and disclose this information in any way permitted by law, including to third parties in connection with their commercial and marketing efforts.

You also agree that Relatient can disclose your PHI to:

  • third parties assisting Relatient with any of the uses described above;
  • Your Healthcare Providers to enable them to refer you to, and make appointments with, other providers on your behalf, or to perform an analysis on potential health issues or treatments, provided that you choose to use the applicable Relatient Service;
  • our business partners who assist us by performing core services (such as hosting, billing, fulfillment, or data storage and security) related to the operation or provision of our services, even when Relatient is no longer working on behalf of Your Healthcare Providers;
  • a provider of medical services, in the event of an emergency; and
  • organizations that collect, aggregate and organize your information so they can make it more easily accessible to your providers.


If Relatient discloses your PHI, Relatient will require that the person or entity receiving your PHI agrees to only use and disclose your PHI to carry out its specific business obligations to Relatient or for the permitted purpose of the disclosure (as described above). Relatient cannot, however, guarantee that any such person or entity to which Relatient discloses your PHI or other information will not re-disclose it in ways that you or we did not intend or permit.


Expiration and Revocation of Authorization

Your Authorization remains in effect until you provide written notice of revocation to Relatient.




If you wish to revoke this Authorization, you must notify Relatient by submitting a revocation through your account settings page. Your decision not to execute this Authorization or to revoke it at any time will not affect your ability to use certain of the Relatient Services. A Revocation of Authorization is effective after you submit it to Relatient, but it does not have any effect on Relatient’s prior actions taken in reliance on the Authorization before revoked.

Once Relatient receives your Revocation of Authorization, Relatient can only use and disclose your PHI as permitted in Relatient’s agreements with Your Healthcare Provider(s). Your Revocation of Authorization does not affect Relatient’s use of your Non-PHI.


We will make available to Your Healthcare Provider(s), current and past, your agreement to or revocation of this Authorization.