Dash® by Relatient: Power Patient Scheduling Systems

Individual Experiences, Seamlessly Connected.

Dash® by Relatient® leverages integrations with leading electronic health record (EHR) and practice management (PM) systems to deliver an intelligent patient scheduling, communication, and payment experience that simplifies the complexity of scheduling operations to create a consistent access experience for patients, providers, health systems, and administrators.

Rules-based patient scheduling

Improve provider utilization and increase appointment volume by bringing together scheduling data and preferences across the healthcare system in a centralized, intelligent solution. Dash enables leading healthcare organizations to:

Align physician schedule capacity with patient demand.

Enable both staff and patients to schedule the right care option, at the right time, in the right place.

Leverage real-time data to analyze utilization, appointment volume, cancellations, and more.

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Personalized patient engagement at scale

Create HIPAA compliant patient engagement journeys utilizing modern communication channels that can be tailored to your patients’ needs, preferences, and more. With Dash, leading healthcare organizations can:

Deliver timely messages to patients via multiple modalities aligned with their preferences.

Target and activate specific populations with messages that drive appointments.

Connect with patients before, during, and after their care episode to maintain a personalized experience.

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Inbound communication and navigation

Increase patient acquisition and retention while reducing the administrative burden on staff with a secure, intuitive online chat solution. Dash delivers the tools you need to:

Resolve patient inquiries faster with departmental routing.

Monitor real-time patient conversations and conversational history with audit trails.

Deliver seamless interactions with your consumer, regardless of how they reach you.

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Simplified registration and check-in

Accelerate care delivery and save staff time by offering patients a mobile-friendly registration and check-in experience to complete anytime, anywhere. Dash helps your intake staff:

Gather patient information securely prior to each appointment with configurable digital registration forms.

Enable patients to easily pay without a username and password.

Easily monitor patient check-in activity, registration status, and enable pro-active outreach reminders.

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Seamless mobile payments and balance notifications

Accelerate patient collections while reducing A/R days by implementing a digital first approach to payments. With Dash, organizations can improve revenue by: