Support
Looking for product help?
The support you need, anytime.
How We Help Our Clients
Product Knowledge & Support
Communicate with clients daily to address support tickets
Analysis and Insight
Diagnose and resolve technical issues and share best practices
Path To Resolution
Effectively and efficiently solve issues and respond to client needs
Resolve Issues Quickly with Key Resources
Contact Support
To reach the Relatient support team regarding any of our solutions (Central, Self, Intake, Engage, Chat, Pay) please complete the form below to initiate a support ticket.
If you are interested in a demo of any of our products or have an RFP we are happy to schedule a convenient time to walk you through our solutions and answer any questions you may have, just email sales@relatient.com.
Dash Engage Portal Access
The Engage portal allows real time access to view daily analytics for your account(s), review account configurations, and access numerous self-service features.
Dash Engage Frequently Asked Questions
How can I add or remove report recipients?
Download NowHow can I add or edit a provider for a practice?
Download NowHow do I view the activity log in the Relatient portal?
Download NowHow can I view my Engage reminder schedule or change the reminder messages?
Download NowHow can I reset my Relatient portal password or add a new user to the account?
Download NowRelatient Client Support and Partnership Services
How Does Relatient Support Clients After Go-Live?
Optimizing how patients access care takes more than a successful go-live. Relatient provides dedicated support, strategic guidance, and hands-on expertise at every stage of the journey, from initial implementation to long-term optimization.
How Does Dash® Implementation Work?
A dedicated implementation team combines technical expertise with operational know-how to configure Dash® around specific workflows, getting organizations live quickly and set up for long-term success.
How Does Relatient Support Clients?
Relatient’s support team knows your environment and is there for the long haul, responding quickly and ensuring staff always has what they need to keep operations running smoothly.
What Does a Relatient Client Partnership Include?
Client advisors bring proactive insights, performance recommendations, and a deep understanding of each organization to help continuously improve scheduling workflows and patient access outcomes.
What Are Relatient’s Access Advisory Services?
For organizations ready to go further, Relatient’s Access Advisory Services combines 22 years of hands-on experience to provide expert guidance on patient access strategy, scheduling optimization, and performance benchmarking tailored to your care environment.
