Intelligent Scheduling Platform for Healthcare
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Intelligent Patient Scheduling Platform
Relatient is a healthcare scheduling company that helps healthcare organizations simplify appointment scheduling, streamline patient communication, and automate inbound call volume with built-in logic that improves access without creating more work for staff.
What is Dash® by Relatient?
Dash® is an intelligent patient access platform that connects scheduling, communication, intake, and payments in one coordinated system. It integrates with leading EHR and practice management systems to keep appointment workflows, outreach, registration, and financial steps aligned across the care journey.
The platform helps hospitals, health systems, and medical practices improve access, reduce workload, and deliver a more consistent patient experience. Its rules‑based scheduling, automated messaging, and AI‑powered voice automation streamline appointment workflows and reduce manual effort across the access process.
Healthcare Organizations We Support
Hospitals and Health Systems
Enterprise organizations work with Relatient to deliver a unified patient access experience across every location and facility.
Specialty Groups and Practices
Multi-specialty and single-specialty groups work with Relatient to enforce provider-specific rules and preferences.
Federally Qualified Health Centers
Community health organizations work with Relatient to reduce barriers to care across diverse patient populations and improve appointment access.
How Does Scheduling Work Across Specialties?
From orthopedics and multi-specialty groups to high-volume primary care, Dash® adapts to how your organization schedules patients, not the other way around. Every specialty group comes with its own rules, preferences, and patient access requirements. Dash® is built to reflect that complexity, ensuring scheduling accuracy and consistency across every provider, location, appointment type, and more.
Hospitals & Health Systems
Unify patient access across every department and location, delivering one consistent experience at scale.
“
We wanted our access experience to be more mobile. What we were finding is only 30-40% of our patients were using the patient portal. We worked with Relatient to help drive that engagement with that 60% of patients not using the portal.
- Steve Davis, Vice President of Operations
Proven Results for Hospitals & Health Systems
The Warren Clinic Cuts No Shows by 50% with Integrated Engagement
The Warren Clinic adopted Dash® by Relatient to support patient communication,
responses, and engagement.
Improve Efficiency
The South Bend Clinic Reduces No-Shows 50%, Streamlines Workflows
The South Bend Clinic has been able to reduce patient no-shows from 9-10% to less than 5% with patient engagement.
Simplify Workflows
Large Southeast Health System Lowers Patient No-Show Rate by 27%
One of the largest pediatric health systems in the United States was using appointment reminders but still facing an 18%-20% no-show rate.
Elevate CareSpecialty Practices
Automate each provider’s unique rules and preferences, ensuring every patient is booked correctly the first time.
“
Across all of our practices, Dash’s smart capabilities have improved scheduling for providers with different preferences, rules and reduced scheduling errors. It’s also helped with cross coverage when one group is short staffed.
- Adrienne Sandland, Director of Patient Access
Proven Results for Specialty Practices
How Virginia Urology Cut Call Abandonment by 53% with Dash Voice AI
Virginia Urology implemented Dash®’s contact center
scheduling platform along with an AI-powered voice agent.
Elevate Care
Raleigh Orthopaedic Reaches 78% Online Appointment Conversion
Raleigh Orthopaedic achieved remarkable results leveraging centralized scheduling, Dash® agentic voice AI…
Improve Efficiency
How Resurgens Got 20% of Appointments Self-Scheduled Online
They began by implementing intelligent scheduling within their contact center to boost efficiency, followed by patient self...
Simplify Workflows
FQHCs & CHCs
Meet patients where they are, reducing barriers and simplifying access to the care they need.
“
Dash® has allowed for faster training of Palms Medical Group’s new hires with its user-friendly platform—prior to Dash, it would take weeks to understand scheduling preferences, icons, and provider templates. Since leveraging guided, rules-based scheduling, we have not had to rely on staff knowledge for these things and have reduced overall training time by at least 2 weeks for scheduling staff.
- Brittny Kneeling, Project Manager
Proven Results for FQHCs & CHCs
Complete Health Achieves 80% Physician Utilization
See how Complete Health, using athenahealth, transformed primary care access, driving 60K+ monthly self-scheduled appointments.
Elevate CareAwarded By The Organizations That Set The Bar
EHR and Practice Management Integrations
Dash® connects seamlessly with 80+ EHR and practice management platforms through bi-directional integration, keeping scheduling data accurate and in sync across your entire environment.
Don't see your system? Dash supports FHIR, HL7, and REST-based integrations.
Relatient Client Support and Partnership Services
What types of healthcare organizations use Relatient?
Relatient serves enterprise health systems, specialty groups and practices, and federally qualified health centers (FQHC). Dash® is configured to each organization’s structure, whether that means unifying patient access across locations or automating the provider rules and preferences of a multi-specialty practice.
How Does Dash® unify patient access across a multi-location health system?
Dash® centralizes scheduling operations across departments, specialties, and locations on one platform. Healthcare organizations improve call center efficiency, standardize the patient experience across every site, and fill more of their available capacity without adding staff.
How does Dash® manage scheduling rules that vary by provider and specialty?
Provider rules and preferences are built directly into the platform and applied automatically. Every appointment is booked accurately the first time, whether it’s scheduled by staff, by the patient online, or AI-assisted, without relying on schedulers to memorize complex logic.
How does Dash® simplify complex specialty scheduling?
Dash® is built for the scheduling complexity specialty groups face, from sub-specialty logic across multi-locations, referral requirements and appointment sequencing. Schedules stay accurate and full, and front office teams spend less time untangling booking errors and reworking appointments.
What outcomes do healthcare organizations see with Dash®?
Organizations using Dash® commonly see fewer no-shows, higher provider utilization rates, and less staff time spent on manual outreach.
What Types of Healthcare Organizations Use Relatient?
Relatient works with health systems, specialty groups, and community health organizations to improve how patients access care. Whether the challenge is managing complex scheduling workflows across multiple locations, reducing manual call handling, or simplifying access to care, Dash® is built to handle the operational realities of each environment.
From enterprise health systems that need centralized scheduling visibility to single-specialty groups enforcing provider-specific rules, Relatient meets organizations where they are and scales with them over time.
