Raleigh Orthopaedic Deflects 54% of Calls with Dash Voice AI
To manage rising call volumes, the organization leveraged agentic AI to ease staff workload and automate call handling
Enhancing Healthcare Call Center Operations with Agentic AI
Raleigh Orthopaedic wanted a smarter, efficient way to manage growing call volumes and scheduling demands. Much of their call volume came from routine scheduling needs, creating an opportunity to streamline the process and give scheduling staff more time for higher-value interactions.
By implementing Dash Voice AI, an agentic AI solution, the organization quickly began deflecting 54% of inbound calls with greater speed and accuracy. Schedulers can now focus where they add the most value, while the call center runs more efficiently overall.
To see the full story behind Raleigh Orthopaedic’s agentic AI success and the approach that delivered fast, measurable results, download the full case study.
