Healthcare Contact Center Scheduling
Give your scheduling team the tools to book faster and more accurately with real-time slot visibility, a guided user experience, and a rules-based engine that removes the guess work from every call.
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Enhance Call Center Efficiency with Patient Scheduling Software
Dash® helps contact center staff book appointments faster and securely with HIPAA-compliant, HITRUST and SOC 2® certified technology featuring built-in rules management, real-time provider availability, and automated workflows—reducing call times, improving accuracy, and keeping schedules full.
The Impact of Dash® on Contact Center Scheduling
0%
increase in physician utilization rate.
0%
of all appointments rescheduled with AI.
0%
less training time for staff.
0
minutes or less to schedule a patient appointment.
Intelligent Scheduling
Improve accuracy and give staff the confidence to book the right appointment every time – without relying on sticky notes, spreadsheets, or binders.
- Guide schedulers with built-in rules for provider preferences, visit reason, appointment type, location, and more.
- Centralize provider availability across locations to eliminate guesswork and reduce errors.
- Track performance and continuously improve scheduling with real-time insights.
Unified View of Scheduling Operations
Gain real-time visibility into scheduling operations across every location, specialty, and site of care, so staff can schedule faster, smarter, and without workarounds.
- Reduce transfers and call backs with a centralized view of availability across your entire organization.
- Support complex scheduling needs, including multi-state operations, sequential scheduling, and coordinated care.
- Eliminate silos and manual processes with a complete view of scheduling operations.
Voice AI Agents
Automate routine patient calls and free up staff to focus on more complex scheduling needs.
- Handle appointment related requests, like booking, canceling, and rescheduling, with conversational Voice AI.
- Reduce inbound call volume and eliminate manual follow-up for common appointment management requests.
- Create a seamless experience for patients while improving call center efficiency and reducing staff workload.
“
We eliminated the need for schedulers to memorize 115 provider preferences by using Dash to automate those rules. This streamlined scheduling while maintaining the flexibility providers needed.
Erin Sandoval, Sr. Director of Support Services at Complete Health
Dive Into the Case StudyStreamline Contact Center Scheduling with Built-In Rules and Automation
See How Intelligent Scheduling Can Help You Improve Patient Scheduling and Communication
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Intelligent Scheduling
Boost scheduling accuracy by matching patients with the right providers through a rules-based, guided experience.
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Seamless Messaging
Deliver better access and support with real-time chat, allowing patients to get answers and assistance quickly.
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Targeted Engagement
Personalize messaging, expedite reminders, communicate efficiently across multiple channels for a better patient experience.
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Simplified Intake
Eliminate paperwork and streamline the check-in process, reducing headaches for both patients and staff.
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