What Patient Engagement Tools Do
and What They Don’t
A look at what’s included when access goes beyond engagement
| Features | Dash® by Relatient |
Other Patient Engagement Tools |
|---|---|---|
| Orchestrated Scheduling Intelligence Applies provider, location, visit-type preferences, and more consistently access channels |
✓ | x |
| Patient Communication & Engagement Two-way patient messaging, population messaging, and more |
✓ | ✓ |
| Appointment Reminders Voice, text, and email patient communication for pre, post, and during the visit |
✓ | Limited |
| Contact Center Scheduling Guided staff scheduling by provider, location, visit type, & more |
✓ | Limited |
| Online Self-Scheduling 24/7 digital scheduling powered by the same contextual intelligence and provider-specific rules that guide every patient interaction |
✓ | x |
| Advanced Scheduling Workflows
Multi-visit scheduling, referral activation, automated waitlist management, and more |
✓ | x |
| Voice Automation for the Call Center Voice AI agent for appointment management, clinical requests, and more |
✓ | x |
| AI-Enabled Online Chat Secure, two-way messaging that handles patient inquiries and enables appointment management within the conversation |
✓ | Limited |
| Digital Patient Intake Mobile-first registration with insurance & ID capture, eligibility verification, and estimates |
✓ | Limited |
| Enterprise Configuration Customization and multi-branding for enterprise organizations |
✓ | Limited |
| Analytics & Insights Scheduling, voice, engagement, and access performance analytics |
✓ | Limited |
| Security Compliance HIPAA, HITRUST, and SOC 2 third-party validated certification |
✓ | Limited |
