Relatient Awarded KLAS Category Leader with a 96.1 Score for Patient Outreach in 2020

The Patient Outreach Category recognizes companies connecting healthcare providers and patients


Relatient, a leader in patient-centered engagement software, announced today that the company was named a 2020 Category Leader for the “Patient Outreach” category by KLAS, a healthcare IT research firm providing the industry with accurate, honest, and impartial data to determine the leaders who help healthcare professionals provide better care. Relatient currently has the highest overall performance score, 96.1 out of 100, among the 11 companies analyzed in the patient outreach category, which is based on feedback from client hospital and health system executives.

“We are proud of our accomplishments in improving patient and provider communication and delivering on every single promise we make to our customers,” said CEO of Relatient, Michele Perry. “To receive prestigious recognition from KLAS is an honor, directly reflecting Relatient’s mission to help health systems facilitate more compliant, and ultimately, healthier patients.”

KLAS recognizes Relatient for leading the “Patient Outreach” category through the company’s outstanding work and dedication to connect healthcare providers and patients and streamline communication, resulting in healthier patient populations.

Companies were rated and reviewed by healthcare professionals across a variety of categories, including culture, loyalty, operations, product, relationship and value. Relatient received an overall score of 96.1 percent, with a 97.6 percent in the value category, leading the charge in patient engagement. Additionally, Relatient scored an outstanding 100 percent in keeping all promises, 100 percent in healthcare populations that would buy the software again and a 100 percent in avoiding charging for every little thing.

“Providers and payers demand better performance, usability and interoperability from their vendor partners every year,” said president of KLAS, Adam Gale. “Best in KLAS winners set the standard of excellence in their market segment. Earning a Best in KLAS award should both excite and humble the recipients. It serves as a signal to providers that they should expect only the best from the winning vendors.”

One health system partner notably mentioned Relatient excels in simplifying patient and provider communication, which has been a crucial tool for the business. The survey participant emphasized that Relatient allowed team members to save an immense amount of time by eliminating the need to manually call patients to reschedule appointments.

KLAS partners with healthcare professionals to foster a transparent environment in the healthcare space, spotlighting the services and solutions that are making the greatest impact. The IT data and insights company has been providing unbiased, factual research for the healthcare IT industry since 1996.

About KLAS 
KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit

About Relatient 
Relatient, Inc., the 2020 KLAS Category Leader in patient outreach, is a SaaS-based patient-centered engagement company that utilizes a modern and mobile-first approach to improve patient and provider communication. On behalf of U.S. medical practices and health systems, Relatient engaged patients with more than 132 million messages in 2019. Relatient’s platform integrates with over 85 practice management systems and electronic health databases to drive operational efficiency, appointments and reviews, reduce no-shows, speed patient payments, and improve patient satisfaction, all while supporting health and care quality initiatives. For more information, visit