An Easier Way for Patients to Pay Using Mobile-First Technology

Patient Balance Messaging & MDpay™ Online Payments transform the patient payment experience

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Text & Email Statements

Reduce paper and update patients without a login with automated alerts avoiding past due amounts.

Easy 24/7, Mobile Payments

Improve staff productivity and make more convenient for patients regardless of location or time of day.

Secure, HIPAA Compliant

Reliable and secure patient-centered platform with highest standards to protect and patient information.

Analytics

Reports track outreach and responses by patient and automated posts to monitor activity and balances.

Auto Draft Patient Payments

Setup payment plans tied to the HSA and accounts to cover their balances consistently and easily.

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Increase In Online Payments

“We previously utilized a portal that allowed our patients the option to pay online, but it was not user friendly and didn’t provide our patients with the billing information they needed. We had an average of 160 patients per month who chose to use the online portal to pay their bill. We now have 700 patients per month who utilize MDpay. Our processes are more user-friendly and streamlined since partnering with Relatient.”

Site Administrator, Multi-Practice Group

Mobile Statements

MDpay is an integrated solution that automatically notifies patients when their bill is ready, via email and/or text, then updates you when it’s collected.

Easy Payments: Mobile, Web or In Office

No app, no password, and no username. Patients simply verify their birth year and payment — all from a link on their phones. Auto-filled forms and tokenized payment methods (captured at the office) quadruple payments made at the first opportunity.

Bidirectional Dashboard

See all office transactions and payment methods on file with a dashboard that integrates seamlessly with your scheduling data, patient account balances, and managed payment plans. MDpay auto-posts all patient payments whether made in the office, on the web, or via mobile phone.

Collect payment information before you need it

With specialized and secure credit card readers, MDpay allows you to collect patient payment options at the office before you bill. Change your payment policy to auto-collect small balances, instead of writing them off or wasting efforts collecting them. Make it easier for your patients to pay future balances by auto-filling their payment information.

“We’ve collected over $900 thousand in patient payments over the last four months using MDpay, 14% of those payments were made on mobile phones or web. Now, many of our patients have their card-on-file, making it easy for them to pay promptly and conveniently from their laptop, their smartphone or in our office lobby. With MDpay, we’re allowing our patients to pay for their office visits, vaccines and lab work the same way they pay for other invoices in their lives, like a utility bill or a retail credit card statement. It’s a win-win for both sides – allowing our groups to focus more on caregiving, and our patients to focus more on their individual wellness.”

Norm Schoonover

Director of Revenue Cycle Management Operations, R1

Collect More with Relatient Balance Messaging &

MDpay™ Solution

Patient financial responsibility keeps growing at double-digit rates. But, Relatient can help with options to reduce bad debt and improve your office productivity.