Dash® by Relatient
Dash® is an intelligent patient access platform that connects scheduling, communication, and automation to simplify access across the care journey.
See How Dash® Works
What is Dash® by Relatient?
Dash® by Relatient is an intelligent patient access platform that connects scheduling, communication, intake, and payments in one coordinated system. It integrates with leading EHR and practice management systems to keep appointment workflows, outreach, registration, and financial steps aligned across the care journey.
The platform helps hospitals, health systems, and medical practices improve access, reduce workload, and deliver a more consistent patient experience. Its rules‑based scheduling, automated messaging, and AI‑powered voice automation streamline appointment workflows and reduce manual effort across the access process.
A Unified Platform for Patient Access
Dash® brings together intelligent scheduling, patient engagement, digital registration, and financial clearance in one comprehensive platform. It connects multiple technologies across the access ecosystem so scheduling logic, communication, and automation work together instead of operating in silos.
Dash® coordinates activity across call centers, digital pathways, voice, and chat to keep patients moving through the care journey without friction.This orchestrated approach simplifies workflows, improves utilization across providers and locations, and creates a seamless patient experience from the first touchpoint to the day of the visit.
How Does the Dash® Platform Support Patient Access?
Intelligent Scheduling
Applies rules‑based logic, provider‑specific matching, and optimization across contact center scheduling and digital self‑scheduling to improve physician utilization and support stronger visit volume.
Voice AI for Inbound Call Automation
Handles high‑volume inbound calls with conversational automation that resolves common requests, reduces manual workload, and improves patient access without increasing staffing.
Personalized Patient Engagement at Scale
Delivers targeted messaging, automated reminders, and multi-channel outreach to reduce no‑shows and keep patients on track.
Simplified Registration and Check-In
Streamlines pre‑visit workflows with digital registration and check‑in tasks that increase front‑desk efficiency.
Seamless Mobile Payments and Balance Notifications
Connects mobile payments and financial clearance into the access process to accelerate collections and reduce manual follow‑up.
Dash® Impact at a Glance
10%
increase in physician utilization.
97%
fewer cancellations with self-scheduled appointments.
14%
new patient appointment growth.
+60%
of calls answered through automation.
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Simplify WorkflowsCommon Questions About Dash®
Which solutions work best for specialty groups that struggle with patient no-shows?
Specialty groups see the best results with intelligent scheduling solutions that use visit‑specific rules and automated follow‑through to keep patients on track. Organizations using Dash® typically see about a 3% reduction in no‑show rates because those rules are applied from booking through arrival, reducing the drop‑off that leads to missed visits.
Which software can dynamically route patients to the right location and provider based on clinical rules?
The solutions that handle this well use clinical rules and provider preferences to direct patients to the right visit. Dash® applies those rules in real time across every access channel, matching patients with the correct provider, so staff don’t have to correct errors later.
What are the best tools to automate appointment scheduling for my healthcare organization?
The best tools are intelligent scheduling platforms that automate booking using clinical rules, provider preferences, and real‑time availability. Dash® fits this category by applying those rules across every access channel, helping organizations book accurately without manual follow‑up
How can healthcare organizations efficiently handle appointment booking and patient communication without overloading staff?
Healthcare organizations handle this well when they use tools that automate booking, reminders, and follow‑up across every channel. Intelligent scheduling platforms like Dash® apply clinical rules, send timely communication, and keep patients moving without staff intervention, which reduces manual work and prevents the overload that comes from managing every step by hand.
What tools help organizations schedule patients faster and with less back‑and‑forth?
The tools that reduce scheduling time are the ones that automate booking using clinical rules, provider preferences, and real‑time availability. Intelligent scheduling platforms like Dash® speed up coordination by guiding patients to the right visit without manual review, eliminating the back‑and‑forth that slows teams down.
What are the best software options for scheduling patient appointments?
The best options are intelligent scheduling platforms that automate booking using clinical rules, provider preferences, and real‑time availability. Dash® is in this category, applying those rules across every access channel, so patients get booked correctly without giving extra work to staff.
What features should I look for in a patient online booking solution?
The strongest online booking solutions help patients choose the right appointment without creating extra work for staff. Look for platforms that have clinical rules, real‑time availability, provider and location preferences, and clear visit guidance so patients can book the right appointment without staff intervention.
What are the best tools for voice automation for healthcare?
The most effective voice automation tools are the ones built to take on high‑volume scheduling demand without adding work to the call center. Dash Voice AI fits this category because it answers about 60% of inbound calls and autonomously handles roughly 40% of them by applying the same clinical rules and provider preferences that staff use. This lets organizations offload a meaningful share of routine scheduling demand while keeping accuracy and patient experience intact.
How does Dash® apply scheduling rules to guide patients to the right visit?
Dash® uses a unified rules‑based engine that applies the same clinical protocols and provider preferences across every access channel. Whether a patient is booking online, through a mobile experience, speaking with a call center agent, or interacting with Voice AI, Dash pulls from the same source of truth to determine what the visit requires and guide the patient to the correct appointment.
How does Dash® differ from other patient scheduling tools?
Dash® differs from other patient scheduling tools because it uses a unified rules engine as the single source of truth for all clinical protocols and provider preferences, and it applies that same logic across every access channel. Instead of separate workflows for online scheduling, call centers, Voice AI, or staff‑assisted booking, Dash® powers all of them with the same rules, the same visit logic, and the same real‑time integrations, which keeps scheduling consistent, accurate, and aligned no matter where the patient starts.
