A Quieter Urology
Call Center
Dash® answers every scheduling call, clears voicemail backlogs, and keeps provider rules intact so patient appointments are booked correctly.
Urology call centers are stretched. Patients with a stone, an elevated PSA, or a new referral need fast access. Others are booking an in-office procedure and would rather not talk it through with a call center agent. Both end up on hold or leaving voicemails that wait until morning. Staff answer the same routine questions back to back, and visit-type and provider rules slip when someone covers for a colleague.
Dash® starts with intelligent scheduling. Provider and visit-type rules are built in once and applied to every booking. Voice AI answers calls immediately, 24/7, and handles scheduling, rescheduling, cancellations, and confirmations. Automated EHR case creation clears voicemail backlogs so each shift starts moving forward.
With Dash®, urology practices can:
- Answer every call immediately and cut abandonment
- Clear voicemail backlogs with automated case creation
- Enforce provider and visit-type rules on every booking
- Free staff from routine calls for complex coordination
- Reduce no-shows with reminders and recall
Hear the difference. See Dash® in action.
Quiet Your Call Center
Virginia Urology reduced call abandonment by 53% and deflects 2,100+ voicemails a month. See what that shift looks like.
See what access looks like.
53%
reduction in call abandonment at Virginia Urology
88%
provider utilization at Georgia Urology
2,100+
voicemails deflected monthly at Virginia Urology
80%
of self-scheduled appointments are new patients at Georgia Urology
“
There hasn't been a time when Dash® was wrong. Having all of this and being able to see exactly what happened with a phone call is so powerful. AI is only as good as the people who are behind it telling it what to do.
- Megan Kerrick, Director of Administrative Operations
What Abandoned Calls Cost
Every abandoned call is a patient who may not call back. Some will. Many won’t, or not quickly enough to book before finding another option.
Meanwhile, the people answering those calls are often doing routine work, from reschedules to voicemail callbacks, instead of the complex coordination they were hired for. When they leave, so does what they knew.
Dash® works on both sides. Patients get through immediately, and staff can focus on complex coordination instead of routine calls.
The Whole Practice Quieted
Virginia Urology (47 providers, 7 locations) cut call abandonment by 53%. “When we turned that on to the AI, it was like instantly the whole practice quieted.” Megan Kerrick, Director of Administrative Operations.
Rules That Stay When Staff Leave
Visit-type routing, provider preferences, and new versus established patient rules live in the platform, not in anyone’s memory. Georgia Urology moved off Excel as its main scheduling resource, and its COO says calls about incorrect appointment placement have “died down tremendously.” New staff book accurately from day one.
The Recognition
Awarded by the organizations that set the bar.
Dash® by Relatient is recognized for innovation, operational impact, and the trust of healthcare organizations nationwide.
Explore More About Urology Solutions
Point Solutions vs. Patient Access Platforms: What Actually Makes Call Volume Manageable
Published: Summary: Point Solutions vs. Patient Access Platforms Most healthcare organizations invest in patient access…
