Relatient Resources: Boost Patient Engagement

Resources

Case Studies

30% Of Self-Scheduled Patients Seen Within 3 Days Through Dash®

See how Complete Health streamlined operations & enhanced patient care with Dash intelligent patient self-scheduling software.

OrthoSC Improves Provider Utilization and Patient Access with Intelligent Scheduling Technology

Ortho Practice Adopts Intelligent Scheduling Technology to Boost Provider Utilization and Patient Access

The Warren Clinic Cuts No Show Rate in Half with Integrated Engagement Solution

The Warren Clinic has cut its no show rate by more than half to just 4.7% and used targeted messaging campaigns to close gaps in care.

Resurgens Orthopaedics Schedules 20% of Appointments Online – Without Staff Intervention

Resurgens chose a deliberate path to transform their scheduling operations to accommodate provider, staff, and patient needs.

The South Bend Clinic Reduces No-Shows, Streamlines Workflows with Patient-Centered Engagement Strategy

See how South Bend Clinic was able to reduce patient no-shows from 9-10% to less than 5%

Multi-Location Dermatology Group Grows Online Reviews by 485%, Improves Average Rating by 21%

The providers and staff at Gwinnett Dermatology pride themselves with having a pulse on patient expectations and meeting their needs with a personalized, comprehensive approach to skincare.

Large Southeast Health System Lowers Patient No-Show Rate by 27%

One of the largest pediatric health systems in the United States was using appointment reminders but still facing an 18%-20% no-show rate.

How University Physicians’ Association Increased Patient Payments 43% with Mobile-First Billing

See how UPA implemented a mobile-first solution and workflow and now nearly 60% of patient payments are made digitally.

For Orthopaedic Practices, Better Patient Access Means Better Care

Learn how Tennessee Orthopaedic Clinics Boost Capacity Utilization by 3.4%, Yield ROI of over $800K.

E-books

Using Digital Patient Engagement to Drive Better Access to Care

In the healthcare consumer experience, reality does not always meet expectations.

The Ultimate Guide to Reducing Patient No-Shows

Best Practices for Hospitals, Health Systems, and Medical Groups to Drive Efficiency, ROI, and Patient Satisfaction.

Automating Patient Scheduling and Engagement in the New Era of Healthcare

Provider groups of all sizes share a common challenge: how to meet increasing consumer demand with rising complexity amid administrative staffing shortages.

The Comprehensive Guide to Better Patient Communication and Engagement

Optimize communication to align patient, provider, and administrator expectations. This eBook provides actionable strategies.

The Patient Access Maturity Matrix: Key Driver for Efficient Operations

Learn how to enhance the overall patient experience while maintaining a high operational maturity.

Empowering Healthcare Leaders: A Data-Driven Guide to Patient Access Success

Struggling with patient scheduling and engagement? Dive into this eBook for data-driven strategies to optimize patient access and improve outcomes.

Consumer-First Care: The API-Driven Shift to Modern Patient Access

Patients expect the same seamless, on-demand experiences from healthcare that they get in other parts of life – and scheduling is no exception.

Infographics

10 Signs It’s Time to Re-Evaluate How You’re Scheduling Patients

Is your patient scheduling process a headache? Missed appointments, long wait times, & frustrated staff are red flags. Check out our infographic.

Supporting Value-Based Care Through Targeted Patient Communications

Supporting value-based care starts with targeted patient communications. Improve outcomes, reduce costs, & enhance patient engagement.

A New Approach to Patient Scheduling: Overcoming Common Challenges Through Intelligent, Rules-based Scheduling

Discover a smarter approach. Intelligent, rules-based scheduling automates processes, reduces errors, & optimizes appointments.

White Papers

Winning the Patient Access Game: 7 Ways Provider Groups Can Deliver More for Less with Centralized Scheduling

Identify ways to optimize care access that support meaningful results without overly standardizing provider utilization.

From Volume to Value: 5 Considerations for Providers in 2023

Providers need to adapt to evolving expectations to continue delivering quality patient experiences. Learn the five trends reshaping healthcare.

Mythbusting Patient No-Shows

Read about how patient no shows are a real problem for healthcare organizations & represent a tremendous opportunity to save money.

Modernizing Healthcare Operations: 5 Drivers for Growth in 2025 and Beyond

Healthcare today feels more complex than ever. Read about how to leverage patient expectations, staff shortages, and financial pressures.

Podcasts

Dash Talk – A Podcast Series by Relatient

Join industry experts from Relatient and beyond for a podcast designed to simplify the complex nature of healthcare access. In each episode we will examine new and emerging trends in healthcare to help address challenges with the patient experience and identify new strategies and solutions to drive better access to care.