Resources

Case Studies

Resurgens Orthopaedics Schedules 20% of Appointments Online – Without Staff Intervention

Resurgens chose a deliberate path to transform their scheduling operations to accommodate provider, staff, and patient needs.

Raleigh Orthopaedic Boosts Patient Acquisition with Online Scheduling Access

Raleigh Orthopaedic rolled out a new patient access strategy to improve their scheduling operations, drive patient acquisition and to better accommodate provider, staff, and patient needs.

The Warren Clinic Cuts No Show Rate in Half with Integrated Engagement Solution

The Warren Clinic has cut its no show rate by more than half to just 4.7% and used targeted messaging campaigns to close gaps in care.

For Orthopedic Practices, Better Patient Access Means Better Care

Learn how Tennessee Orthopedic Clinics Boost Capacity Utilization by 3.4%, Yield ROI of over $800K.

How University Physicians’ Association Increased Patient Payments 43% with Mobile-First Billing

See how UPA implemented a mobile-first solution and workflow and now nearly 60% of patient payments are made digitally.

One Automated Campaign Recovered Over 1,300 Patients to Bridge Gaps in Care

Learn How the Seven Hills’ brought in 1,370 new appointments and total charges of $244,000 over a six-month time frame with its “Not Seen In Three” health campaign.

Veradigm Outcomes

Veradigm Customers Are Leveraging Relatient’s Dash Platform to Drive Scheduling Optimization, Manage Rules and Efficiencies, and See Patients Sooner

Athenahealth Outcomes

athenahealth Customers Are Leveraging Relatient’s Dash Platform to Drive Scheduling Optimization, Manage Rules and Efficiencies, and See Patients Sooner

Large Southeast Health System Lowers Patient No-Show Rate by 27%

One of the largest pediatric health systems in the United States was using appointment reminders but still facing an 18%-20% no-show rate.

Multi-Location Dermatology Group Grows Online Reviews by 485%, Improves Average Rating by 21%

The providers and staff at Gwinnett Dermatology pride themselves with having a pulse on patient expectations and meeting their needs with a personalized, comprehensive approach to skincare.

Custom Alerts Help Improve Patient Engagement and Operational Efficiency

Jersey Urology was on its second “reminder solution” and still looking for a way to improve patient communications. When asking vendors for custom outreach, the answer had always been too costly, too manual, or even impossible

Better Data Integration Boosts Operational Efficiency and Reduces No-Shows

From the outside, it looked like The Vancouver Clinic had nothing to worry about in managing patient appointments. Their no-show rate was below the U.S. average of 18%.

The South Bend Clinic Reduces No-Shows, Streamlines Workflows with Patient-Centered Engagement Strategy

See how South Bend Clinic was able to reduce patient no-shows from 9-10% to less than 5%

How U.S. Dermatology Partners Solved The Patient Intake Bottleneck with Mobile Registration

See How U.S. Dermatology leverages a comprehensive patient engagement strategy to achieve 90% patient adoption

Better Scheduling Boosts Utilization and Patient Experience

See How Peachtree Ortho increased their utilization by 4.7%

NextGen Outcomes

NextGen Customers Are Leveraging Relatient’s Dash Platform to Drive Scheduling Optimization, Manage Rules and Efficiencies, and See Patients Sooner

eClinicalWorks Outcomes

eClinicalWorks Customers Are Leveraging Relatient’s Dash Platform to Drive Scheduling Optimization, Manage Rules and Efficiencies, and See Patients Sooner

Kentucky Pediatrics Group Automates Processes, Reduces No-show Rates Through Better Engagement and Online Scheduling

Large Provider Group Boosted Patient Access, Reduced No-Show Rate Through Healthcare Automation

OrthoSC Improves Provider Utilization and Patient Access with Intelligent Scheduling Technology

Ortho Practice Adopts Intelligent Scheduling Technology to Boost Provider Utilization and Patient Access

E-books

Using Digital Patient Engagement to Drive Better Access to Care

In the healthcare consumer experience, reality does not always meet expectations.

The Ultimate Guide to Reducing Patient No-Shows

Best Practices for Hospitals, Health Systems, and Medical Groups to Drive Efficiency, ROI, and Patient Satisfaction.

Automating Patient Scheduling and Engagement in the New Era of Healthcare

Provider groups of all sizes share a common challenge: how to meet increasing consumer demand with rising complexity amid administrative staffing shortages.

The Comprehensive Guide to Better Patient Communication and Engagement

Optimize Communication to Align Patient, Provider, and Administrator Expectations

Infographics

10 Signs It’s Time to Re-Evaluate How You’re Scheduling Patients

Supporting Value-Based Care Through Targeted Patient Communications

A New Approach to Patient Scheduling: Overcoming Common Challenges Through Intelligent, Rules-based Scheduling

White Papers

Winning the Patient Access Game: 7 Ways Provider Groups Can Deliver More for Less with Centralized Scheduling

From Volume to Value: 5 Considerations for Providers in 2023

Mythbusting Patient No-Shows

Podcasts

Dash Talk – A Podcast Series by Relatient

Join industry experts from Relatient and beyond for a podcast designed to simplify the complex nature of healthcare access. In each episode we will examine new and emerging trends in healthcare to help address challenges with the patient experience and identify new strategies and solutions to drive better access to care.