Patients today expect a digitized healthcare experience, yet many providers aren’t using digital tools to their full potential. To cater to these consumer demands and accelerate healthcare delivery, it is essential that organizations have platforms that enable patient self-scheduling, appointment reminders, digital patient intake, as well as a consistent communication experience that eases patient interactions with their provider. In this ebook, learn why digital tools are vital for patient care, how to leverage them to provide a connected experience, and ways to boost operational efficiencies to meet both patient and provider needs.
In our new eBook, we outline ways healthcare providers can drive efficiency, ROI, and patient satisfaction, including:
Provider groups of all sizes share a common challenge: how to meet increasing consumer demand with rising complexity amid administrative staffing shortages. Our research identified three primary characteristics of patient scheduling and engagement that are critical to provide a high-quality healthcare consumer experience.
Optimize Communication to Align Patient, Provider, and Administrator Expectations
Forward-thinking providers are optimizing the consumer experience by balancing their resources and operational efficiency with intelligent patient communication and engagement technology. Provider groups of all sizes can tap into healthcare communication solutions to streamline operations and enhance the patient experience.
This guide provides an in-depth look at the three main types of communication:
1. Appointment-Related Communication
2. Broadcast Communication
3. Targeted Communication
While it seems like a basic first step in patient care, the complex and intricate appointment scheduling process is often one of the biggest pain points for both the patient and the provider organization. With the growing consumer demand for digital access and provider focus to reduce manual workflows and optimize labor costs, the healthcare industry must find a balance between a consumer-focused and provider-friendly scheduling processes.
Download our infographic to learn ways to shift your patient scheduling process from chaotic to streamlined.
In our new infographic, we compare different patient journeys to see how healthcare providers can leverage health campaigns to target and activate patients. You’ll learn:
Every year, healthcare organizations lose out on revenue due to the inefficiencies associated with scheduling, such as:
• Complex training and staff turnover ¬
• Unique physician preferences and inappropriate provider referrals
• Unbalanced scheduling across providers
• Lack of effective metrics around utilization
• Labor costs and decreased staffing bandwidth
See how a guided, rules-based scheduling process can quickly get patients matched to the right provider, at the right time, at the right location.
Optimize care access without overly-standardizing provider utilization.
As many as 10-30% of appointment slots go unfilled each day. Providing timely, consistent, and convenient access to patients is a key differentiator for provider groups as they navigate the need to drive patient loyalty, competitive differentiation, and operational efficiency.
Learn how to measure each access point and determine how to increase profitability, as well as best practices to optimize patient access, scheduling, and physician engagement. Fill out this form to access the white paper today.
Consumerism continues to drive patient expectations.
Last year hit the healthcare world with powerful challenges: inflation put pressure on healthcare costs, staffing shortages accelerated, and patients began to return with pent-up demand from deferred care.
In tandem with strain on operational margin, providers are also under pressure to meet consumer expectations for optimal experiences when they engage in care. Patients are increasingly looking to their doctors to interact with them digitally in the same fashion as leading retailers and online service organizations. Providers will need to adapt to these evolving expectations to continue delivering quality patient experiences.
Learn the five trends reshaping healthcare in 2023.
No Shows are a real problem for healthcare organizations and represent a tremendous opportunity to save money through better planning and efficiency. In addition to higher costs to the care provider, patients who fail to show up for their appointments often require more expensive emergency care later on. Understanding who is most likely to no-show for an appointment and why a patient may intentionally or unintentionally no-show is important to determining how to best tackle the issue, and in understanding what works and what doesn’t.
Join industry experts from Relatient and beyond for a podcast designed to simplify the complex nature of healthcare access. In each episode we will examine new and emerging trends in healthcare to help address challenges with the patient experience and identify new strategies and solutions to drive better access to care.
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