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AI voice automation harnesses large language models (LLMs) to produce personalized, conversational style call handling to triage inbound patient calls for appointment management, including scheduling, rescheduling, canceling, and demographic updates, reducing the need for human agents.
Unlike traditional IVR systems, Dash Voice AI uses natural language processing to provide more human-like conversations, reducing wait times and improving patient experience with real time, intelligent and accurate responses.
Dash Voice AI seamlessly connects with your existing phone systems. Powered by Dash Schedule’s intelligence, it ensures real-time updates to PM/EHRs while applying provider-specific rules. This rules-based scheduling logic enables Dash Voice AI to operate with the same efficiency and accuracy as a live agent.
Yes, Dash Voice AI is HIPAA-compliant and follows industry best practices for security and data protection. It is also SOC 2 certified, ensuring the highest standards of compliance and data security.
Yes, Dash Voice AI supports multiple languages, allowing seamless communication with diverse patient populations.
Yes. It leverages existing Dash Schedule inventory to manage appointments, including book, reschedule, cancel, and demographic updates – keeping patient data in sync without manual intervention.
Yes. Dash Voice AI is only available as part of the Dash® platform, where it works seamlessly with your scheduling rules, provider preferences, and system integrations to deliver accurate, automated call handling.
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