Dash Voice AI Your Always-On Virtual Agent
Healthcare-specific Voice AI you can trust – freeing your team from routine calls and ensuring every patient gets an answer, no holds, no missed calls.
Enhance Patient Service with Trusted Voice AI Agents
Dash Voice AI, a built-in feature of the Dash® product suite, automatically manages call handling and appointment management just like your best call center agent.
- Reduce inbound call volume by intelligently routing routine calls 24/7 with low-latency voice response.
- Ensure accuracy with rules-based logic that aligns interactions with Dash Schedule’s provider rules and preferences.
- Private, secure infrastructure designed for healthcare compliance.
- Engage diverse patient populations with multi-language support.
See how the Dash platform can deliver better scheduling, call center efficiency, and satisfaction with integrated Voice AI agents.
Request a demo.
Organizations utilizing Voice Agents have seen:
0+
Working Days Saved
0%
of all appointments rescheduled with AI
0%
Call Deflection
Frequently Asked Questions
What is AI Voice Automation?
AI voice automation harnesses large language models (LLMs) to produce personalized, conversational style call handling to triage inbound patient calls for appointment management, including scheduling, rescheduling, canceling, and demographic updates, reducing the need for human agents.
How does Dash Voice AI compare to traditional IVR systems in healthcare?
Unlike traditional IVR systems, Dash Voice AI uses natural language processing to provide more human-like conversations, reducing wait times and improving patient experience with real time, intelligent and accurate responses.
How does Dash Voice AI integrate with EHRs, EMRs, and PMs?
Dash Voice AI seamlessly connects with your existing phone systems. Powered by Dash Schedule’s intelligence, it ensures real-time updates to PM/EHRs while applying provider-specific rules. This rules-based scheduling logic enables Dash Voice AI to operate with the same efficiency and accuracy as a live agent.
Is Dash Voice AI secure?
Yes, Dash Voice AI is HIPAA-compliant and follows industry best practices for security and data protection. It is also SOC 2 certified, ensuring the highest standards of compliance and data security.
Do you support multiple languages?
Yes, Dash Voice AI supports multiple languages, allowing seamless communication with diverse patient populations.
Do I need to have Dash Schedule to use Dash Voice AI?
Yes. Dash Voice AI is only available as part of the Dash® platform, where it works seamlessly with your scheduling rules, provider preferences, and system integrations to deliver accurate, automated call handling.
How does Dash Voice AI compare to traditional IVR systems in healthcare?
Unlike traditional IVR systems, Dash Voice AI uses natural language processing to provide more human-like conversations, reducing wait times and improving patient experience with real time, intelligent and accurate responses.