Intelligent Patient Scheduling and Engagement for athenahealth
Relatient is a trusted athenahealth Preferred Solution Partner. Dash® integrates bi-directionally with athenahealth to power intelligent scheduling workflows that simplify complexity across locations, provider preferences, appointment types, and more.
Where traditional booking tools simply show open slots, Dash® applies your scheduling rules in real time, routing every patient to the right provider, visit type, and location automatically.
Proven Integration Experience
Complex scheduling doesn’t have to mean complicated workflows. Relatient’s proven, bi-directional integration fits Dash® into your athenahealth environment without disruption, applying a rules-based engine to manage provider preferences, specialties, locations, and appointment types, while consumer-friendly scheduling improves accuracy, patient satisfaction, and appointment volume.
What Sets Dash® Apart
Trusted by Leading Provider Organizations
What Our Clients Have to Say
See Dash® in Action
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Dash® has accomplished all the main goals we were looking for. In the time we started with Dash®, we've seen double-digit percentage increases in patients served. The fact that we've been able to maintain and improve our efficiencies while serving a higher number of overall patients is definitely a huge win.
– Gregory Hall, Chief Clinical Operations Officer
Turn Complex Scheduling into a Seamless Access Experience
Dash® can handle even the most complex scheduling logic, from provider preferences and appointment types to specialties, locations, and visit sequences. It applies those rules consistently across both contact center and self-scheduling workflows, helping patients find the right care option without adding more work for your staff. Because Dash® integrates directly with athenahealth, scheduling data stays connected and current across systems. That means every booked appointment reflects the latest availability, rules, and patient information.
Improve Patient Engagement by Providing a Consistent Access Experience
Better together, athenahealth and Dash® by Relatient connect every step of the patient journey, from online chat and personalized messaging to registration and digital payments. Meeting patients through the channels they prefer keeps engagement high and takes routine work off your staff.
Fully Integrated API
Relatient and athenahealth have a fully integrated API, meaning data is exchanged instantaneously. No more having to waste time switching between systems.
Dash Schedule and athenahealth exchange information such as providers, facilities, appointment types, historical patient and appointment data, provider templates, and insurances via HL7 FHIR APIs.
Appointments
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Cases
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Provider Data
HL7 FHIR API · Bi-directional · Real-time
Patient Data
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Messages
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Insurance
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HL7 FHIR APIs allow for the ingestion of information such as patient, appointment, provider template changes, and insurance into the athenahealth system.
Get a demo of Relatient’s patient-centered engagement software.
See why 50,000+ physicians trust Dash® with their patients and businesses, and learn how we can help you:
- Reduce no-shows
- Manage multiple locations
- Increase patient balance collection
- Improve patient satisfaction & retention
- Transition to value-based care
- Optimize your office operations
- Automate patient outreach
- Increase compliance
Frequently Asked Questions
Does Dash® integrate with athenahealth?
Yes. As an athenahealth Preferred Solution Partner, Dash® integrates directly through athenahealth’s APIs, with bi-directional data exchange across multiple domains so scheduling, patient, and appointment information stays in sync.
What Relatient products can I use with athenahealth?
What does it mean to be an athena Preferred Solution partner?
athenahealth Preferred Solution Partners are a select group of companies across a range of digital health categories that have distinguished themselves through their experience serving athenahealth customers of diverse specialties and practice sizes.
How does messaging and text work through Relatient and athenahealth?
Since the data between Dash® applications and athenahealth is exchanged in real time, messages (voice, text, email) are sent to the patient (found in athenahealth) and sent at the appropriate time through the Relatient messaging platform. Patient response data is then sent back to athenahealth.
How does case handling work between Dash® and athenahealth?
For Dash Central, we have the capability to post non-appointment patient cases in athenaOne. Patient cases may contain information that is not appointment-specific but may affect a patient’s visit satisfaction. This streamlines workflows for schedulers eliminating the need to use the athenaOne platform to add cases to a patient’s chart.
How does Dash® simplify complex scheduling?
Dash® applies your provider rules and preferences automatically across every appointment type, specialty, and location. Instead of relying on staff to memorize hundreds of scheduling rules, Dash® enforces them consistently across the contact center and patient self-scheduling, so every patient is booked correctly the first time.
See How Dash® Can Help You Improve Patient Scheduling and Communication
Request a DemoRelated Resources
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