Medical technology has advanced exponentially in recent decades, dramatically improving healthcare delivery and outcomes. But patient access is equally important and vital to both healthcare organizations’ operational performance and the patient experience. However, organizations commonly struggle to find the right balance in two areas. Organizations must maintain high operational maturity and a strong patient experience to strengthen patient loyalty and improve efficiency, build a positive reputation, and gain an edge over their competitors. See where your organization falls in the patient access maturity matrix.

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