From combatting misinformation to supporting a digital patient journey, Kevin Montgomery shared some insights with the Advisory Board last week about the importance of leveraging patient engagement to support both Telehealth initiatives and the many policy and procedure changes that have resulted from the COVID-19 pandemic.
“The first thing our customers did was communicate resources, best practices, operational changes, and telehealth solutions to patients using Relatient solutions—customers sent over 5 million messages about COVID-19 in March alone,” Montgomery shared with Advisory Boards Andrew Rebhan.
Focused on a combination of research, technology, and consulting, the Advisory Board helps healthcare organizations adopt best practices and improve performance. As part of their ongoing research, they survey health system leaders and vendors annually about upcoming technology priorities and industry trends and changes. Rebhan and Montgomery discussed Relatient’s response to the pandemic, how Relatient customers have shifted quickly to help their patients, Montgomery’s advice for organizations that are getting started on their digital front door strategies, the most challenging aspect of the pandemic, and how healthcare stakeholders can use lessons from COVID-19 to prepare for future outbreaks.
“I recently recorded a session for HIMSS with Jonathan Minson, Lead Software Architect at Oklahoma Heart Hospital. One key point that he made about their organization and how they handled COVID-19 should resonate with all stakeholders: Be agile. Be open to change and be ready to do it quickly,” said Montgomery.