Online Chat

Allow patients to easily communicate with your organization for quick resolutions and scheduling with Dash® patient chat software.



Deliver better access and support with real-time HIPAA compliant chat

Patients have made it clear that they want the ability to communicate digitally and seamlessly with their healthcare providers via a patient chat app. Dash® Chat integration enables staff to easily communicate with individual patients via HIPAA compliant chat online to manage inquiries such as office hours, directions, questions about clinical care, or their upcoming appointment. By eliminating the complexities of phone triage, and relying on staff to manage voicemails and call-backs, a dynamic patient chat software solution can allow providers to significantly improve operational efficiency, deliver consistent access to care and enhance the patient experience. 


Audit Trails 

Review past chat conversations to uphold standards and ensure resolutions. 

  • Easily search, filter, and view chat thread history 
  • Export provider-patient chat conversations to tie into patient records
  • Integrates with your EHR for a unified patient view and PM HIPAA compliant chat

two way EHR HIPAA Compliant Chat feature in Dash Chat
Group of business people planning their practice's doctor self scheduling software and EHR Chat Integration

Departmental Routing

Enable seamless communication with internal teams for quick triage and resolutions of patient inquiries.

  • Patients can self-select preferred department
  • Forward conversations to other users or departments
  • EHR chat integration for a unified patient view and secure chat

Inbound Messaging (live chat) 

Reduce call volume, foster better collaboration between patient and organization, and stay connected throughout the care journey with HIPAA-compliant chat.

  • Create canned responses to ensure branding and consistency 
  • Respond to multiple inquiries simultaneously
  • Offer secure healthcare live chat for convenient patient interactions

PM HIPAA Compliant Chat inbound messaging (live chat) found in Dash chat on a mobile phone
dash chat internal team chat and messaging on tablet with patient chat software

Internal Team Chat & Messaging

Stay connected with internal teams at all times, both individually and through broader group channels.

  • Collaborate with your teams and departments instantly 
  • Easy navigation and personalization to meet the unique practice needs
  • Connects with your EHR for a unified patient view and HIPAA-compliant chat

Live Chat Widget

Enable a modern, user-friendly widget on your website to attract new website visitors.

  • Customize widget location and visualization on your website
  • Establish office hour settings so no chat is left unanswered
  • Manage patient chats directly within a PM chat integration

man engaged in EHR HIPAA Compliant Chat on smart phone drinking coffee

See How Online Chat Can Help You Improve Patient Scheduling and Communication

Dash Schedule Patient scheduling software logo
Integrated Access
Improve access and optimize capacity with a rules-based, guided user experience for provider staff and patients.
Dash Engage Patient engagement software logo
Targeted Engagement
Personalize messaging, expedite reminders, communicate efficiently across multiple channels for a better patient experience.
Dash Intake - Patient Intake Software
Simplified Intake
Simplify check-in paperwork. Banish registration headaches for patients and providers.