Healthcare Contact Center Scheduling

Give your scheduling team the tools to book faster and more accurately with real-time slot visibility, a guided user experience, and a rules-based engine that removes the guess work from every call.

Intelligent
Scheduling

Unified Scheduling
View

Voice AI
Agents

Intelligent
Scheduling

Unified
Scheduling
View

Voice AI
Agents

Enhance Call Center Efficiency with Patient Scheduling Software

Dash® helps contact center staff book appointments faster and more accurately with built-in rules management, real-time provider availability, and automated workflows – reducing call times, improving accuracy, and keeping schedules full.

The Impact of Dash® on Contact Center Scheduling

Increase in physician utilization rate
0 %
of all appointments rescheduled with AI
0 %
Less training time for staff
0 %
Minutes or less to schedule a patient appointment
0

Intelligent Scheduling

Improve accuracy and give staff the confidence to book the right appointment every time – without relying on sticky notes, spreadsheets, or binders.

  • Guide schedulers with built-in rules for provider preferences, visit reason, appointment type, location, and more.
  • Centralize provider availability across locations to eliminate guesswork and reduce errors.
  • Track performance and continuously improve scheduling with real-time insights.
Schedule Multiple Locations - Contact Center

Unified View of Scheduling Operations

Gain real-time visibility into scheduling operations across every location, specialty, and site of care, so staff can schedule faster, smarter, and without workarounds.

  • Reduce transfers and call backs with a centralized view of availability across your entire organization.
  • Support complex scheduling needs, including multi-state operations, sequential scheduling, and coordinated care.
  • Eliminate silos and manual processes with a complete view of scheduling operations.

Voice AI Agents

Automate routine patient calls and free up staff to focus on more complex scheduling needs.

  • Handle appointment related requests, like booking, canceling, and rescheduling, with conversational Voice AI.
  • Reduce inbound call volume and eliminate manual follow-up for common appointment management requests.
  • Create a seamless experience for patients while improving call center efficiency and reducing staff workload.
Dash Voice AI Agent graphic

“We eliminated the need for schedulers to memorize 115 provider preferences by using Dash to automate those rules. This streamlined scheduling while maintaining the flexibility providers needed.”

Erin Sandoval, Sr. Director of Support Services, Complete Health 

Streamline Contact Center Scheduling with Built-In Rules and Automation

patient scheduling software icon Fill last-minute cancellations faster and keep schedules full with automated outreach to patients waiting for earlier appointments.

sequential scheduling Easily book multiple related appointments in a single workflow, improving care coordination and reducing patient follow-up.
reporting and analytics Track scheduling performance, monitor provider utilization, and uncover opportunities to improve contact center efficiency.
referral tasking software Ensure scheduling accuracy with real-time availability, provider, and location data, automatically synced across your EHR, PM, and patient access workflows.

Streamline Contact Center Scheduling with Built-In Rules and Automation

See How Intelligent Scheduling Can Help You Improve Patient Scheduling and Communication

Dash Schedule Patient scheduling software logo
Intelligent Scheduling
Boost scheduling accuracy by matching patients with the right providers through a rules-based, guided experience.
Dash Chat Patient communication software logo
Seamless Messaging
Deliver better access and support with real-time chat, allowing patients to get answers and assistance quickly.
Dash Engage Patient engagement software logo
Targeted Engagement
Personalize messaging, expedite reminders, communicate efficiently across multiple channels for a better patient experience.
Dash Intake - Patient Intake Software
Simplified Intake
Eliminate paperwork and streamline the check-in process, reducing headaches for both patients and staff.