Mobile Payments for athenahealth

Collect patient balances through timely notifications and digital payment options.

Patient Balance Messaging & MDpay™ Online Payments transform the patient payment experience

 

Relatient + athenahealth seamlessly integrated to streamline patient payments

As a partner of athenahealth since 2016, Relatient has been able to bring organizations solutions to simplify complex scheduling, personalize patient communications, and digitally collect patient balances and co-payments. Relatient is an athenahealth Accelerate Partner, and is trusted by many athenahealth flagship clients, including over 100+ practices spanning 8,000+ providers across 25+ specialties.

athenathealth dash by relatient integration partner

By utilizing MDPay and athenaOne together, you will:

  • Have a fully Integrated, real-time API between MDPay and athenaOne
  • Receive outstanding balances and copays as unique balances and have the ability to take co-pay independent of any outstanding balances
  • Collect copays upfront through the eRegistration process

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Text & Email Statements

Reduce paper and update patients without a login with automated alerts avoiding past due amounts.

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Easy 24/7, Mobile Payments

Improve staff productivity and make more convenient for patients regardless of location or time of day.

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Secure, HIPAA Compliant

Reliable and secure patient-centered platform with highest standards to protect and patient information.

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Analytics

Reports track outreach and responses by patient and automated posts to monitor activity and balances.

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Auto Draft Patient Payments

Setup payment plans tied to the HSA and accounts to cover their balances consistently and easily.

Increase In Online Payments
0 %
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“We previously utilized a portal that allowed our patients the option to pay online, but it was not user friendly and didn’t provide our patients with the billing information they needed. We had an average of 160 patients per month who chose to use the online portal to pay their bill. We now have 700 patients per month who utilize MDpay. Our processes are more user-friendly and streamlined since partnering with Relatient.”

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Mobile Statements

MDpay is an integrated solution with athenahealth that automatically notifies patients when their bill is ready, via email and/or text, then updates you when it’s collected.

Easy Payments: Mobile, Web or In Office

No app, no password, and no username. Patients simply verify their birth year and payment — all from a link on their phones. Auto-filled forms and tokenized payment methods (captured at the office) quadruple payments made at the first opportunity.
MDPay online payment processing on smart phone
MDPay Dashboard on tablet

Bidirectional Dashboard

See all office transactions and payment methods on file with a dashboard that integrates seamlessly with your scheduling data, patient account balances, and managed payment plans. MDpay auto-posts all patient payments whether made in the office, on the web, or via mobile phone.

Collect payment information before you need it

With specialized and secure credit card readers, MDpay allows you to collect patient payment options at the office before you bill. Change your payment policy to auto-collect small balances, instead of writing them off or wasting efforts collecting them. Make it easier for your patients to pay future balances by auto-filling their payment information.
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See How Relatient Can Help You Improve Patient Scheduling and Communication

Dash Schedule Patient scheduling software logo
Integrated Access
Improve access and optimize capacity with a rules-based, guided user experience for provider staff and patients.
Dash Chat Patient communication software logo
Seamless Messaging
Deliver better access and support with real-time chat
Dash Engage Patient engagement software logo
Targeted Engagement
Personalize messaging, expedite reminders, communicate efficiently across multiple channels for a better patient experience.
Dash Intake - Patient Intake Software
Simplified Intake
Simplify check-in paperwork. Banish registration headaches for patients and providers.