Agentic AI

Answer every patient call with a HITRUST and SOC 2® certified voice AI solution that follows your provider rules and delivers accurate, efficient appointment management with zero staff intervention.
call center voice ai agents for healthcare

Automate Patient Calls with Voice AI

Dash® Voice AI delivers automated, accurate scheduling experiences. With HITRUST, SOC 2®, and HIPPA compliance, it meets the highest security and compliance standards. Patients gain 24/7 self-service ability to reschedule or request appointments, with every interaction governed by your rules and preferences. It’s faster for patients, easier for staff, and designed to modernize the patient experience through self-service automation.

See Dash Voice AI in Action

Unified Rules-Based Engine

As a built-in capability of Dash Schedule, Voice AI uses the same rules-based engine to ensure every patient call follows the same logic your staff already trusts.

  • Book accurately using provider, location, and visit-type rules.

  • Match patients to the right care with no manual effort.

  • Prevent scheduling errors with built-in logic your team already uses.

Dive Into Intelligent Scheduling
Voice AI using rules-based engine for provider preferences
automated appointment management with voice ai

Manage and Book Appointments with Voice AI

Patients can book and manage appointments through Voice AI during the call or opt to receive a secure text link to self-schedule digitally. Routine requests are handled quickly and in real-time, without staff involvement.

  • Automate high-volume appointment needs, including new bookings, cancellations, reschedules, and confirmations.
  • Keep schedules accurate by applying provider rules to every appointment change.
  • Post updates in real time to your EHR or practice management system, keeping schedules current without manual entry.

Flexible Booking Paths

Give new appointment callers the option to complete booking by phone with Voice AI or self-schedule online, all within the same experience.

  • Support new appointment booking by phone or digital self-scheduling, based on patient preference.
  • Reduce staff intervention by allowing patients to complete booking without manual assistance.
  • Provide consistent booking access across voice, mobile, and digital channels using the same scheduling experience.
Explore Self-Scheduling
Smart text to schedule with AI chatbots
Call Routing based on provider preferences using Dash Voice AI

Intelligent Call Routing

Automatically direct inbound calls to the correct department, location, or workflow based on patient intent. 

  • Reduce misrouted calls by using logic that maps to your internal workflows.

  • Speed up resolution by getting patients where they need to go without manual transfers.

  • Improve the experience with smarter routing that responds to what patients are calling about.

Scheduling Safeguards

Control what Voice AI is allowed to verify or change based on appointment type, provider, or location.

  • Limit cancellations, reschedules, and verifications for specific providers, visit types, or locations.

  • Prevent unwanted changes to high-complexity or time-sensitive appointments.

  • Stay in control with flexible settings that align with your scheduling policies.

Agentic AI in healthcare
“

We focused on the high call volume that bogs down our staff, and then we focused on the ease of scheduling, and it’s grown since then. Last time I looked, the AI had autonomously taken care of 56% of the calls.

- Erin Sandoval, Senior Director of Support Services
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The Impact of Dash Voice AI in Contact Center Scheduling

0%
of calls resolved without human intervention.
0%
call center FTE reduction through automation.
0 .85
patient satisfaction rating.

The Voice AI Advantage for Patient Calls

Build trust from the start with secure, efficient recognition that protects your workflows and reassures patients.

 Help patients arrive prepared by offering location guidance and clear information about grace periods when running late.

 When calls need to be routed to your team, carry over important details so patients don’t have to repeat themselves.

Give your team access to call history, caller context, and relevant details, so nothing gets missed after the call ends.

Track what’s working, hear directly from patients, and spot trends that help you fine-tune performance over time.

Automatically route patient requests such as prescription refills, medical records, and more to the right clinical team using their existing workflow tools.

Discover How Voice AI Reduces Cost-to-Serve and Boosts Appointment Volume

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Intelligent Scheduling

Boost scheduling accuracy by matching patients with the right providers through a rules-based, guided experience.
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Seamless Messaging

Deliver better access and support with real-time chat, allowing patients to get answers and assistance quickly.
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Targeted Engagement

Personalize messaging, expedite reminders, communicate efficiently across multiple channels for a better patient experience.
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Simplified Intake

Eliminate paperwork and streamline the check-in process, reducing headaches for both patients and staff.
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