Online Chat

Allow patients to easily communicate with your organization for quick resolutions and scheduling.



Deliver better access and support with real-time HIPAA compliant chat

Patients have made it clear that they want the ability to communicate digitally and seamlessly with their healthcare providers. Dash® Chat integration enables staff to easily communicate with individual patients via HIPAA compliant online chat to manage inquiries such as office hours, directions, questions about clinical care, or their upcoming appointment. By eliminating the complexities of phone triage, and relying on staff to manage voicemails and call-backs, a dynamic patient chat software solution can allow providers to significantly improve operational efficiency, deliver consistent access to care and enhance the patient experience. 


Audit Trails 

Review past chat conversations to uphold standards and ensure resolutions. 

  • Easily search, filter, and view chat thread history 
  • Export provider-patient chat conversations to tie into patient records

smiling female physican happy to choose dash patient scheduling software
Group of business people planning their practice's doctor self scheduling software

Departmental Routing

Enable seamless communication with internal teams for quick triage and resolutions of patient inquiries.

  • Patients can self-select preferred department
  • Forward conversations to other users or departments

Inbound Messaging (live chat) 

Reduce call volume, foster better collaboration between patient and organization, and stay connected throughout the care journey with HIPAA-compliant chat.

  • Create canned responses to ensure branding and consistency 
  • Respond to multiple inquiries simultaneously

young man using Patient Self Scheduling System on smart phone sitting in front of laptop
couple using appointment patient self scheduling software on smart phone

Internal Team Chat & Messaging

Stay connected with internal teams at all times, both individually and through broader group channels.

  • Collaborate with your teams and departments instantly 
  • Easy navigation and personalization to meet the unique practice needs

Live Chat Widget

Enable a modern, user-friendly widget on your website to attract new website visitors.

  • Customize widget location and visualization on your website
  • Establish office hour settings so no chat is left unanswered

man engaged in healthcare self scheduling on smart phone drinking coffee

See How Online Chat Can Help You Improve Patient Scheduling and Communication

Dash Schedule Patient scheduling software logo
Integrated Access
Improve access and optimize capacity with a rules-based, guided user experience for provider staff and patients.
Dash Engage Patient engagement software logo
Targeted Engagement
Personalize messaging, expedite reminders, communicate efficiently across multiple channels for a better patient experience.
Dash Intake - Patient Intake Software
Simplified Intake
Simplify check-in paperwork. Banish registration headaches for patients and providers.